How To Fix CRM_LOYIL_MSG013 - Membership ID &1 does not have point account &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 013

• Message text: Membership ID &1 does not have point account &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG013 - Membership ID &1 does not have point account &2 ?

  The SAP error message CRM_LOYIL_MSG013 indicates that a specific membership ID does not have an associated point account. This error typically arises in the context of loyalty management within SAP CRM, where a customer’s membership is expected to have a point account for tracking loyalty points.
  Cause:
  
  Missing Point Account: The membership ID specified in the error does not have a point account created or linked to it.
  Incorrect Membership ID: The membership ID provided may be incorrect or does not exist in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to the point account not being recognized.
  Configuration Issues: The loyalty program may not be properly configured to associate point accounts with membership IDs.
  
  Solution:
  
  Verify Membership ID: Check if the membership ID provided in the error message is correct. Ensure that it exists in the system.
  Check Point Account: Look up the membership ID in the loyalty management module to see if a point account is associated with it. If not, you may need to create a point account for that membership.
  Create/Link Point Account: If the point account is missing, create a new point account and link it to the membership ID.
  Review Configuration: Ensure that the loyalty program configuration is set up correctly to allow for point accounts to be associated with membership IDs.
  Data Consistency Check: Perform a data consistency check to ensure that all necessary data is correctly synchronized and available in the system.
  Consult Documentation: Refer to SAP documentation or support for specific steps related to your version of SAP CRM and the loyalty management module.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or specific loyalty management transactions to investigate and resolve the issue.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and modify loyalty program data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM and loyalty management.