How To Fix CRM_LOYIL_MSG012 - Product &1 is not a reward product

CRM_LOYIL_MSG012 - Overview

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 012

• Message text: Product &1 is not a reward product

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG012 - Product &1 is not a reward product ?

  The SAP error message CRM_LOYIL_MSG012 indicates that the product you are trying to process is not recognized as a reward product within the SAP Customer Relationship Management (CRM) Loyalty Management module. This error typically arises in scenarios involving loyalty programs, where specific products are designated as rewards for customers.
  
  Cause:
  
  Product Configuration: The product in question has not been configured as a reward product in the system. This could be due to missing settings in the product master data.
  Loyalty Program Settings: The loyalty program may not include the product as a valid reward option.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect product categorization or missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access or process the reward products.
  
  
  Solution:
  
  
  Check Product Master Data:
  
  Navigate to the product master data in SAP and verify that the product is marked as a reward product.
  Ensure that