How To Fix CRM_LOYIL_MSG012 - Product &1 is not a reward product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 012

• Message text: Product &1 is not a reward product

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG012 - Product &1 is not a reward product ?

  The SAP error message CRM_LOYIL_MSG012 indicates that the product you are trying to process is not recognized as a reward product within the SAP Customer Relationship Management (CRM) Loyalty Management module. This error typically arises in scenarios involving loyalty programs, where specific products are designated as rewards for customers.
  Cause:
  
  Product Configuration: The product in question has not been configured as a reward product in the system. This could be due to missing settings in the product master data.
  Loyalty Program Settings: The loyalty program may not include the product as a valid reward option.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect product categorization or missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access or process the reward products.
  
  Solution:
  
  
  Check Product Master Data:
  
  Navigate to the product master data in SAP and verify that the product is marked as a reward product.
  Ensure that the product is assigned to the correct loyalty program.
  
  
  
  Review Loyalty Program Configuration:
  
  Go to the loyalty program settings and confirm that the product is included in the list of reward products.
  If necessary, add the product to the loyalty program.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the loyalty program and product data to identify any discrepancies.
  Correct any inconsistencies found in the data.
  
  
  
  Authorization Check:
  
  Ensure that the user has the appropriate authorizations to access and manage reward products.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring reward products and loyalty programs.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for checking product details and CRMD_ORDER for managing CRM orders.
  Loyalty Management Configuration: Understanding the configuration of loyalty management in SAP can help in troubleshooting similar issues in the future.
  SAP Notes: Check for any SAP Notes related to CRM Loyalty Management that might address known issues or provide patches.
  
  By following these steps, you should be able to resolve the error message CRM_LOYIL_MSG012 and ensure that the product is correctly recognized as a reward product in your SAP system.