How To Fix CRM_LOY_PT_ACCT013 - Select loyalty program in 'released' status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PT_ACCT -

• Message number: 013

• Message text: Select loyalty program in 'released' status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PT_ACCT013 - Select loyalty program in 'released' status ?

  The SAP error message CRM_LOY_PT_ACCT013 indicates that a loyalty program you are trying to access or use is not in a 'released' status. This typically means that the loyalty program is either still in development, inactive, or has not been properly activated for use in the system.
  Cause:
  
  Loyalty Program Status: The loyalty program you are trying to select is not set to 'released'. This could be due to:
  
  The program is still in the design phase and has not been finalized.
  The program has been deactivated or is in a status that does not allow it to be used.
  There may be configuration issues or missing authorizations.
  
  
  
  Solution:
  
  
  Check Program Status:
  
  Navigate to the loyalty program configuration in the SAP system.
  Verify the status of the loyalty program. It should be set to 'released' for it to be available for use.
  
  
  
  Release the Program:
  
  If the program is not released, you will need to change its status. This typically involves:
  
  Accessing the relevant transaction (e.g., transaction code CRMD_ORDER or the specific configuration transaction for loyalty programs).
  Changing the status of the loyalty program to 'released'.
  
  
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to loyalty program configuration to ensure all necessary steps have been followed.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to view and modify loyalty programs. If you lack the required permissions, contact your system administrator.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error does not persist.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing loyalty programs, such as CRMD_ORDER for order management or specific loyalty program configuration transactions.
  SAP Notes: Check SAP Notes for any known issues or patches related to loyalty programs and their statuses.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By ensuring that the loyalty program is in the correct status and that you have the necessary permissions, you should be able to resolve the error message CRM_LOY_PT_ACCT013.