How To Fix CRM_LOY_PT_ACCT012 - You are not authorized to &1 point account sets

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PT_ACCT -

• Message number: 012

• Message text: You are not authorized to &1 point account sets

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PT_ACCT012 - You are not authorized to &1 point account sets ?

  The SAP error message CRM_LOY_PT_ACCT012 indicates that a user is not authorized to access certain point account sets in the SAP Customer Relationship Management (CRM) system. This error typically arises in the context of loyalty programs or point management, where users need specific authorizations to view or manage point accounts.
  Cause:
  
  Authorization Issues: The primary cause of this error is that the user does not have the necessary authorizations assigned to their user role to access the specified point account sets.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the loyalty point account management.
  Point Account Set Configuration: The point account sets themselves may have restrictions that prevent certain users from accessing them.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Modify User Roles:
  
  If the user lacks the necessary authorizations, you may need to modify their roles or create a new role that includes the required authorizations for accessing point account sets.
  Ensure that the role includes the relevant authorization objects, such as CRM_LOYALTY or any other specific objects related to point account management.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, consult with your SAP security team or administrator to request the required access.
  
  
  
  Point Account Set Configuration:
  
  Check the configuration of the point account sets to ensure that they are set up correctly and that there are no restrictions that would prevent access for the user in question.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects related to CRM loyalty management. Common objects include CRM_LOYALTY, CRM_LOY_PT_ACCT, etc.
  SAP Notes: Check for any SAP Notes related to CRM loyalty management and authorization issues, as they may provide additional insights or solutions.
  Documentation: Review SAP documentation on CRM loyalty management to understand the authorization requirements and best practices for managing point accounts.
  
  By following these steps, you should be able to resolve the CRM_LOY_PT_ACCT012 error and ensure that users have the appropriate access to point account sets.