How To Fix CRM_LOY_PSH_UIU034 - Cannot edit object; object is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH_UIU - Message Class for UI for Partnership

• Message number: 034

• Message text: Cannot edit object; object is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH_UIU034 - Cannot edit object; object is locked ?

  The SAP error message CRM_LOY_PSH_UIU034: "Cannot edit object; object is locked" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to edit an object (such as a loyalty program, promotion, or customer record) that is currently locked for editing. This locking mechanism is in place to prevent data inconsistencies and conflicts that can arise when multiple users attempt to modify the same object simultaneously.
  Causes:
  
  Concurrent Access: Another user or process is currently editing the object, causing it to be locked.
  System Lock: The object may be locked due to a system process or background job that is currently running.
  Transaction Lock: The object may be locked due to an incomplete transaction or an error that occurred during a previous operation.
  User Permissions: The user may not have the necessary permissions to edit the object, leading to a perceived lock.
  
  Solutions:
  
  
  Check for Concurrent Users: Verify if another user is currently editing the object. You can do this by checking the transaction logs or using transaction codes like SM12 (to view lock entries) to see if the object is locked by another user.
  
  
  Wait and Retry: If the object is locked by another user, wait for them to finish their edits and then try again.
  
  
  Release Locks: If you have the necessary permissions, you can manually release the lock using transaction SM12. Be cautious when doing this, as it may disrupt another user's work.
  
  
  Check Background Jobs: Use transaction SM37 to check if there are any background jobs that might be locking the object. If a job is found to be causing the lock, you may need to wait for it to complete or consult with your system administrator.
  
  
  Review User Permissions: Ensure that your user account has the appropriate permissions to edit the object. If not, contact your system administrator to adjust your permissions.
  
  
  System Restart: In rare cases, a system restart may be necessary to clear any persistent locks that are not being released properly.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage locks), SM37 (to monitor background jobs), and SU01 (to manage user accounts and permissions).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal can provide additional insights and solutions.
  Documentation: Review the SAP documentation for CRM and the specific object you are trying to edit to understand any specific locking mechanisms that may apply.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.