How To Fix CRM_LOY_PPA021 - Partnership is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PPA - CRM Loyalty Management Partner Point Account

• Message number: 021

• Message text: Partnership is not active

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PPA021 - Partnership is not active ?

  The SAP error message CRM_LOY_PPA021: Partnership is not active typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with loyalty programs or partnerships. This error indicates that the partnership or relationship you are trying to access or utilize is not currently active in the system.
  Causes:
  
  Inactive Partnership: The partnership record may have been set to inactive status in the system.
  Date Validity: The partnership may not be valid for the date range you are trying to use it. For example, it may have a start date in the future or an end date that has already passed.
  Configuration Issues: There may be configuration issues in the loyalty program settings or partnership settings that prevent the partnership from being recognized as active.
  Data Inconsistencies: There could be inconsistencies in the data related to the partnership, such as missing or incorrect entries.
  
  Solutions:
  
  
  Check Partnership Status:
  
  Navigate to the partnership management area in SAP CRM and verify the status of the partnership. Ensure that it is marked as active.
  
  
  
  Review Validity Dates:
  
  Check the validity dates of the partnership. Make sure that the current date falls within the active date range of the partnership.
  
  
  
  Re-activate Partnership:
  
  If the partnership is inactive, you may need to re-activate it. This can usually be done through the partnership management transaction in SAP.
  
  
  
  Configuration Review:
  
  Review the configuration settings for the loyalty program and partnerships. Ensure that all necessary settings are correctly configured.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the partnership data. Correct any inconsistencies found.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing partnerships and loyalty programs.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing partnerships, and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and manage partnerships.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.