How To Fix CRM_LOY_PPA009 - Cannot transfer points for point type &1; conditions not satisfied

CRM_LOY_PPA009 - Overview

• Message type: E = Error

• Message class: CRM_LOY_PPA - CRM Loyalty Management Partner Point Account

• Message number: 009

• Message text: Cannot transfer points for point type &1; conditions not satisfied

What causes this issue?

Cannot transfer points as:
1. Source Partnership and destination Partnership point account set are
not active.
2. Source Partnership and destination Partnership programs are
different.
3. Insufficient balance in the point account of the source Partnership.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

System does not process further.

How to fix this error?

Choose the right source Partnership and destination Partnership

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PPA009 - Cannot transfer points for point type &1; conditions not satisfied ?

  The SAP error message CRM_LOY_PPA009 indicates that there is an issue with transferring loyalty points for a specific point type because certain conditions are not satisfied. This error typically arises in the context of loyalty management within SAP Customer Relationship Management (CRM) systems.
  
  Cause:
  The error can be caused by several factors, including:
  
  
  Condition Records: The condition records for the point type in question may not be properly maintained. This could mean that the necessary conditions for awarding points (like customer eligibility, transaction type, or promotion validity) are not met.
  
  
  Point Type Configuration: The configuration for the specific point type may not be set up correctly. This includes settings related to how points are earned, transferred, or redeemed.
  
  
  Customer Eligibility: The customer may not meet the eligibility criteria for earning or transferring points. This could be due to factors like customer status, membership level, or other loyalty program rules.
  
  
  Transaction Type: The transaction type being processed