How To Fix CRM_LOY_MA107 - Maintain 'Loy Relevance' flag in transaction type Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 107

• Message text: Maintain 'Loy Relevance' flag in transaction type Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA107 - Maintain 'Loy Relevance' flag in transaction type Customizing ?

  The SAP error message CRM_LOY_MA107 indicates that there is an issue with the configuration of the loyalty program in the SAP Customer Relationship Management (CRM) system. Specifically, it suggests that the "Loy Relevance" flag has not been maintained for a particular transaction type in the customizing settings.
  Cause:
  The error occurs when a transaction type that is supposed to be linked to a loyalty program does not have the "Loy Relevance" flag set. This flag is essential for the system to recognize that the transaction type is relevant for loyalty processing. If this flag is not set, the system will not be able to process loyalty points or rewards associated with transactions of that type.
  Solution:
  To resolve this error, you need to maintain the "Loy Relevance" flag for the relevant transaction type in the customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the customizing area by entering the transaction code SPRO or using the menu path: Tools -> Customizing -> IMG -> Execute Project.
  
  
  
  Find the Relevant Customizing Path:
  
  Navigate to the following path:
  Customer Relationship Management -> Marketing -> Loyalty Management -> Define Transaction Types
  
  
  
  
  Select the Transaction Type:
  
  In the transaction types list, find the transaction type that is causing the error.
  
  
  
  Maintain the 'Loy Relevance' Flag:
  
  Open the transaction type details.
  Look for the "Loy Relevance" flag (it may be labeled as "Loyalty Relevance" or similar).
  Set the flag to indicate that this transaction type is relevant for loyalty processing.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your settings.
  
  
  
  Test the Configuration:
  
  After saving, perform a test transaction using the updated transaction type to ensure that the error no longer occurs and that loyalty processing works as expected.
  
  
  
  Related Information:
  
  Transaction Types: These are used to categorize different types of transactions in the CRM system, and each type can have specific settings that determine how they interact with other modules, such as loyalty management.
  Loyalty Management: This module in SAP CRM is designed to manage customer loyalty programs, including the accumulation and redemption of loyalty points.
  Customizing Settings: Customizing in SAP allows organizations to tailor the system to their specific business processes and requirements. It is essential to have the correct settings to ensure smooth operation.
  
  If you continue to experience issues after following these steps, it may be helpful to consult with your SAP support team or refer to SAP documentation for further troubleshooting.