How To Fix CRM_LOY_MA072 - Cannot determine base miles for airline &1, origin &2, destination &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 072

• Message text: Cannot determine base miles for airline &1, origin &2, destination &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA072 - Cannot determine base miles for airline &1, origin &2, destination &3 ?

  The SAP error message CRM_LOY_MA072 indicates that the system is unable to determine the base miles for a specific airline, origin, and destination. This error typically arises in the context of loyalty management or travel-related applications within SAP CRM.
  Cause:
  
  
  Missing Data: The most common cause is that the necessary data for calculating the base miles is missing. This could include:
  
  The airline is not defined in the system.
  The origin or destination airports are not recognized or are not set up correctly.
  There is no mapping of the airline and the route in the system.
  
  
  
  Configuration Issues: There may be configuration issues in the loyalty management settings or in the travel management module that prevent the system from calculating the miles.
  
  
  Data Inconsistencies: There could be inconsistencies in the data, such as incorrect entries for the airline, origin, or destination.
  
  
  Solution:
  
  
  Check Airline and Route Data:
  
  Verify that the airline, origin, and destination are correctly defined in the system.
  Ensure that the airline is active and that the routes between the specified origin and destination are set up.
  
  
  
  Maintain Base Miles:
  
  If the base miles for the specific airline and route are not maintained, you may need to enter this data. This can usually be done in the configuration settings for loyalty management or travel management.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for loyalty programs to ensure that all necessary parameters are set up correctly.
  Ensure that the relevant customizing settings for mileage calculation are properly configured.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data related to airlines, airports, and routes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on how to maintain airline and route data.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, or SE16 to check the relevant database tables for airlines and routes.
  
  
  Tables: Relevant tables might include those that store airline data, route data, and mileage calculations. Common tables include:
  
  T005 (Countries)
  TSP0 (Airline Data)
  TSP1 (Airline Routes)
  
  
  
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_LOY_MA072 error message.