How To Fix CRM_LOY_MA068 - Cannot have a same source and destination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 068

• Message text: Cannot have a same source and destination

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA068 - Cannot have a same source and destination ?

  The SAP error message CRM_LOY_MA068: Cannot have a same source and destination typically occurs in the context of loyalty management or promotions within the SAP Customer Relationship Management (CRM) module. This error indicates that there is an attempt to set the same entity (like a customer, account, or loyalty program) as both the source and destination in a transaction or process, which is not allowed.
  Cause:
  
  Incorrect Configuration: The source and destination fields in a transaction or process are configured incorrectly, leading to the same entity being selected for both.
  Data Entry Error: During the data entry process, the user may have inadvertently selected the same entity for both source and destination.
  Business Logic Violation: The business rules defined in the system may not allow the same entity to be used in both roles for a specific operation.
  
  Solution:
  
  Review the Transaction: Check the transaction or process where the error occurred. Ensure that the source and destination fields are populated with different entities.
  Correct Data Entry: If the error is due to incorrect data entry, re-enter the data ensuring that the source and destination are distinct.
  Configuration Check: If the issue persists, review the configuration settings in the CRM system to ensure that the rules governing source and destination entities are correctly set up.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on the transaction you are working with to ensure compliance with business rules.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes related to loyalty management in SAP CRM, as they may provide insights into where the error is occurring.
  User Training: Ensure that users are trained on the correct procedures for entering data in the CRM system to minimize the occurrence of such errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.