How To Fix CRM_LEASING_XML_IV002 - No sales information could be found for product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEASING_XML_IV -

• Message number: 002

• Message text: No sales information could be found for product &1

What causes this issue?

An error occurred when the system tried to access sales information in
the lessor's system.

System Response

The system could not determine the <ZK>product type</> and <ZK>unit of
measure</> for the product entered.

How to fix this error?

Check the product ID. If it is correct, contact the lessor.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEASING_XML_IV002 - No sales information could be found for product &1 ?

  The SAP error message CRM_LEASING_XML_IV002 indicates that the system could not find any sales information for the specified product. This error typically occurs in the context of leasing or rental processes within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  
  Missing Sales Data: The product specified in the error message does not have any associated sales data in the system. This could be due to:
  
  The product not being set up correctly in the system.
  The product not having any sales documents (like quotations, orders, etc.) created against it.
  The product being inactive or not available for sales.
  
  
  
  Incorrect Product ID: The product ID provided in the error message may be incorrect or not exist in the system.
  
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent the system from retrieving the necessary sales information.
  
  
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues that prevent the sales data from being available in CRM.
  
  
  Solution:
  
  
  Check Product Configuration:
  
  Verify that the product ID mentioned in the error message is correct.
  Ensure that the product is active and properly configured in the system.
  
  
  
  Review Sales Documents:
  
  Check if there are any sales documents (like sales orders, quotations, etc.) created for the product.
  If no documents exist, create the necessary sales documents for the product.
  
  
  
  Data Synchronization:
  
  If the CRM system is integrated with other systems, check for any synchronization issues. Ensure that the data is being transferred correctly between systems.
  
  
  
  Consult with IT or SAP Support:
  
  If the issue persists, consult with your IT department or SAP support team to investigate further. They may need to check the backend configuration or logs for more details.
  
  
  
  Check Authorization:
  
  Ensure that the user has the necessary authorizations to view the sales information for the product.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to check the sales documents related to the product.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to CRM leasing processes for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.