How To Fix CRM_LEASING_GEN011 - Sold-to party for order different from sold-to party of Mast. Agr. (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEASING_GEN - General Messages for Leasing

• Message number: 011

• Message text: Sold-to party for order different from sold-to party of Mast. Agr. (&1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEASING_GEN011 - Sold-to party for order different from sold-to party of Mast. Agr. (&1) ?

  The SAP error message CRM_LEASING_GEN011 indicates that there is a mismatch between the sold-to party of the order and the sold-to party of the master agreement in the context of leasing or contract management. This error typically arises in scenarios where a leasing agreement is being processed, and the system expects the sold-to party (the customer who is purchasing the product or service) to be consistent across the order and the master agreement.
  Cause:
  
  Mismatch of Sold-to Parties: The sold-to party specified in the order does not match the sold-to party defined in the master agreement.
  Incorrect Data Entry: There may have been an error in entering the sold-to party information either in the order or in the master agreement.
  Changes in Customer Data: If customer data has been changed after the master agreement was created, it may lead to inconsistencies.
  Configuration Issues: There may be configuration settings in the system that enforce strict checks on sold-to party consistency.
  
  Solution:
  
  Verify Sold-to Party Information: Check the sold-to party in both the order and the master agreement. Ensure that they match exactly.
  Update the Order or Master Agreement: If there is a discrepancy, update either the order or the master agreement to ensure that both sold-to parties are the same.
  Check Customer Master Data: Review the customer master data for any recent changes that might have affected the sold-to party information.
  Consult with Business Process Owner: If the sold-to party needs to be different for valid business reasons, consult with the business process owner to determine if a different approach is needed.
  Review Configuration Settings: If necessary, review the configuration settings in the SAP system to see if there are any rules or validations that can be adjusted.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_MA to access the relevant order or master agreement details.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Documentation: Refer to SAP documentation on CRM leasing and contract management for more detailed information on how sold-to parties are handled.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_LEASING_GEN011 error and ensure that the sold-to party information is consistent across your leasing documents.