How To Fix CRM_LEASING_ACTION_I023 - Serial number processing is not supported for the specified product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEASING_ACTION_I -

• Message number: 023

• Message text: Serial number processing is not supported for the specified product

What causes this issue?

Serial number processing is not configured in the settings for the
"Leasing Object List" in the sales data of the product master.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the setting in the product master from " " to
"O" for optional object list
"M" for mandatory object list

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEASING_ACTION_I023 - Serial number processing is not supported for the specified product ?

  The SAP error message CRM_LEASING_ACTION_I023 indicates that serial number processing is not supported for the specified product in the context of leasing or rental transactions. This error typically arises when trying to perform an action that requires serial number management on a product that is not configured to support it.
  
  Cause:
  
  Product Configuration: The product in question may not be set up to handle serial numbers. This can happen if the product master data does not have the serial number management flag enabled.
  Transaction Type: The transaction you are trying to perform may require serial number tracking, but the product is not configured to support this feature.
  System Settings: There may be system-wide settings or configurations that restrict serial number processing for certain product categories or types.
  
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify if the serial number management is enabled for the product. This can usually be found