How To Fix CRM_LEASING_ACTION_I023 - Serial number processing is not supported for the specified product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEASING_ACTION_I -

• Message number: 023

• Message text: Serial number processing is not supported for the specified product

What causes this issue?

Serial number processing is not configured in the settings for the
"Leasing Object List" in the sales data of the product master.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the setting in the product master from " " to
"O" for optional object list
"M" for mandatory object list

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEASING_ACTION_I023 - Serial number processing is not supported for the specified product ?

  The SAP error message CRM_LEASING_ACTION_I023 indicates that serial number processing is not supported for the specified product in the context of leasing or rental transactions. This error typically arises when trying to perform an action that requires serial number management on a product that is not configured to support it.
  Cause:
  
  Product Configuration: The product in question may not be set up to handle serial numbers. This can happen if the product master data does not have the serial number management flag enabled.
  Transaction Type: The transaction you are trying to perform may require serial number tracking, but the product is not configured to support this feature.
  System Settings: There may be system-wide settings or configurations that restrict serial number processing for certain product categories or types.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify if the serial number management is enabled for the product. This can usually be found in the "Basic Data" or "Sales" view of the product master.
  If it is not enabled, you may need to update the product configuration to allow for serial number processing.
  
  
  
  Review Transaction Type:
  
  Ensure that the transaction type you are using is compatible with serial number processing. If the product is not meant to have serial numbers, consider using a different transaction type that does not require serial number management.
  
  
  
  Consult Configuration Settings:
  
  Check the configuration settings in the SAP system related to serial number management. This may involve looking at the configuration for the relevant modules (e.g., CRM, LEASING) to ensure that serial number processing is allowed for the product category in question.
  
  
  
  User Authorization:
  
  Ensure that the user performing the action has the necessary authorizations to manage serial numbers. Lack of proper authorization can sometimes lead to unexpected errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on serial number management and leasing processes. This can provide insights into specific configurations or settings that may need to be adjusted.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They can provide more specific guidance based on your system configuration and the context of the error.
  
  
  
  Related Information:
  
  Serial Number Management: This is a feature in SAP that allows for tracking individual items based on their unique serial numbers. It is commonly used in industries where products are sold or leased with specific identification.
  Leasing and Rental Processes: In SAP CRM, leasing and rental processes may have specific requirements for product configuration, including the need for serial number tracking for certain types of products.
  SAP Notes and Knowledge Base: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.