How To Fix CRM_LEASING_ACTION_I021 - That serial number already exists in the object list

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEASING_ACTION_I -

• Message number: 021

• Message text: That serial number already exists in the object list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEASING_ACTION_I021 - That serial number already exists in the object list ?

  The SAP error message CRM_LEASING_ACTION_I021 indicates that a serial number you are trying to enter already exists in the object list. This typically occurs in the context of leasing or asset management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  
  Duplicate Serial Number: The most common cause of this error is that the serial number you are trying to add or process is already associated with another object in the system. This could be due to:
  
  The serial number being already assigned to another lease or asset.
  An attempt to create a new entry with a serial number that is already in use.
  
  
  
  Data Entry Error: There may be a mistake in data entry, where the same serial number is inadvertently entered multiple times.
  
  
  System Configuration: In some cases, the system configuration may not allow duplicate serial numbers for certain object types.
  
  
  Solution:
  
  
  Check Existing Entries: Verify if the serial number is already assigned to another object. You can do this by:
  
  Navigating to the relevant transaction or report in SAP that allows you to view existing serial numbers.
  Searching for the serial number in question to see where it is currently being used.
  
  
  
  Use a Unique Serial Number: If the serial number is indeed in use, you will need to use a different, unique serial number for your new entry.
  
  
  Review Data Entry: Double-check your data entry to ensure that you are not mistakenly entering a serial number that already exists.
  
  
  Consult Documentation: If you are unsure about the rules regarding serial numbers in your specific SAP configuration, consult your organization's SAP documentation or reach out to your SAP support team.
  
  
  System Configuration: If you believe that the system should allow duplicate serial numbers for your business process, you may need to review the configuration settings with your SAP Basis or functional consultant.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that deal with asset management and leasing, such as:
  
  CRM_LEASING: For leasing-related transactions.
  IW38/IW39: For viewing work orders and their associated serial numbers.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that might address this error.
  
  
  User Roles and Permissions: Ensure that you have the necessary permissions to create or modify entries related to serial numbers in the system.
  
  
  By following these steps, you should be able to resolve the error and proceed with your leasing or asset management tasks in SAP CRM.