How To Fix CRM_LEAD_H019 - Leads are not distributed to an R/3 System via Middleware

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEAD_H - CRM: Messages for the Lead Header

• Message number: 019

• Message text: Leads are not distributed to an R/3 System via Middleware

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEAD_H019 - Leads are not distributed to an R/3 System via Middleware ?

  The SAP error message CRM_LEAD_H019 indicates that leads are not being distributed to an R/3 system via middleware. This issue typically arises in the context of SAP CRM (Customer Relationship Management) and its integration with SAP R/3 (now known as SAP ERP).
  Cause:
  The error can be caused by several factors, including:
  
  
  Middleware Configuration Issues: The middleware (such as SAP PI/PO or SAP Cloud Platform Integration) may not be properly configured to handle the distribution of leads from CRM to R/3.
  
  
  Logical System Configuration: The logical system for the R/3 system may not be correctly defined in the CRM system.
  
  
  Distribution Model: The distribution model may not be set up correctly to allow for the transfer of lead data.
  
  
  Authorization Issues: There may be authorization issues preventing the middleware from accessing the necessary data.
  
  
  Data Issues: The lead data itself may have inconsistencies or errors that prevent it from being processed.
  
  
  Technical Errors: There could be technical errors in the middleware or in the connection between the systems.
  
  
  Solution:
  To resolve the CRM_LEAD_H019 error, you can follow these steps:
  
  
  Check Middleware Configuration:
  
  Ensure that the middleware is correctly configured to handle lead distribution.
  Verify that the necessary communication channels are set up and active.
  
  
  
  Verify Logical System Settings:
  
  Go to transaction SALE in the SAP CRM system and check the logical system settings.
  Ensure that the R/3 system is correctly defined as a logical system.
  
  
  
  Review Distribution Model:
  
  Use transaction BD64 to check the distribution model.
  Ensure that the lead object is included in the model and that the settings are correct.
  
  
  
  Check Authorizations:
  
  Verify that the user and system authorizations are set correctly for both the CRM and R/3 systems.
  Ensure that the middleware has the necessary permissions to access and distribute lead data.
  
  
  
  Examine Lead Data:
  
  Check the lead data for any inconsistencies or errors that may prevent it from being processed.
  Ensure that all required fields are filled out correctly.
  
  
  
  Monitor Middleware Logs:
  
  Check the logs in the middleware for any error messages or warnings that could provide more context on the issue.
  Look for any specific error codes or messages that can guide troubleshooting.
  
  
  
  Test Distribution:
  
  After making the necessary changes, test the distribution of leads again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BD64 (for distribution model), SALE (for logical system settings), and SMQ1/SMQ2 (for monitoring queues).
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on configuring middleware for lead distribution.
  Documentation: Review SAP documentation on CRM and middleware integration for best practices and troubleshooting tips.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation.