How To Fix CRM_KW001 - Business object &1 and &2 do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KW - Error Messages for Content Management in CRM

• Message number: 001

• Message text: Business object &1 and &2 do not match

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KW001 - Business object &1 and &2 do not match ?

  The SAP error message CRM_KW001 indicates that there is a mismatch between two business objects in the SAP Customer Relationship Management (CRM) system. This error typically arises when there is an inconsistency in the data or configuration related to the business objects being processed.
  Cause:
  
  Data Mismatch: The most common cause of this error is that the two business objects being referenced do not correspond to each other as expected. This could be due to incorrect data entries or relationships between the objects.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned, leading to the mismatch.
  Custom Development: If there are custom developments or enhancements in the system, they might not be handling the business objects correctly.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there might be inconsistencies in the data or configuration.
  
  Solution:
  
  Check Business Object Relationships: Verify the relationships between the two business objects involved in the error. Ensure that they are correctly linked and that the data is consistent.
  Data Validation: Review the data entries for both business objects to ensure that they are valid and correctly populated. Look for any discrepancies that might cause the mismatch.
  Configuration Review: Check the configuration settings in the CRM system related to the business objects. Ensure that they are set up correctly and that there are no missing or incorrect settings.
  Debugging: If you have access to the development environment, you can debug the process to identify where the mismatch is occurring. This may involve looking at the code or logic that handles the business objects.
  Consult Documentation: Review SAP documentation or notes related to the specific business objects involved. There may be known issues or additional guidance available.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant details about the business objects involved.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection - Frequency) to analyze workflow items related to the business objects.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_KW001 error and implement a solution to resolve it.