How To Fix CRM_KNOWLEDGE_ART015 - User cannot open the knowledge article

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 015

• Message text: User cannot open the knowledge article

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KNOWLEDGE_ART015 - User cannot open the knowledge article ?

  The SAP error message CRM_KNOWLEDGE_ART015, which states "User cannot open the knowledge article," typically indicates that there are permission or access issues preventing the user from viewing a specific knowledge article in the SAP Customer Relationship Management (CRM) system. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the knowledge article. This could be due to missing roles or permissions in the user's profile.
  Status of the Knowledge Article: The knowledge article may be in a status that does not allow it to be viewed (e.g., it may be marked as "inactive" or "archived").
  Article Visibility Settings: The visibility settings of the knowledge article may restrict access to certain user groups or roles.
  Document Type Restrictions: The document type associated with the knowledge article may have specific restrictions that prevent certain users from accessing it.
  System Configuration: There may be configuration settings in the CRM system that affect how knowledge articles are accessed.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Review the user's roles and authorizations in the SAP system. Ensure that the user has the necessary permissions to access knowledge articles.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Review Knowledge Article Status:
  
  Check the status of the knowledge article in question. Ensure that it is active and published.
  If the article is inactive, consider reactivating it or publishing it if appropriate.
  
  
  
  Adjust Visibility Settings:
  
  Verify the visibility settings of the knowledge article. Ensure that it is set to be visible to the appropriate user groups or roles.
  
  
  
  Check Document Type Settings:
  
  Review the document type settings associated with the knowledge article. Ensure that there are no restrictions that would prevent access.
  
  
  
  Consult System Configuration:
  
  If necessary, consult with your SAP Basis or CRM administrator to review system configuration settings that may affect knowledge article access.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with details about the error and any troubleshooting steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation on knowledge management and article access in SAP CRM.
  User Training: Ensure that users are trained on how to access knowledge articles and understand the permissions required.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_KNOWLEDGE_ART015 error message.