How To Fix CRM_IU_PROD_TRANS402 - &1 product &2 not found in system &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_PROD_TRANS - Messages for Product Transport

• Message number: 402

• Message text: &1 product &2 not found in system &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_PROD_TRANS402 - &1 product &2 not found in system &3 ?

  The SAP error message CRM_IU_PROD_TRANS402 indicates that a specific product (identified by &2) is not found in the system (identified by &3). This error typically occurs in the context of CRM (Customer Relationship Management) when trying to perform operations related to products, such as creating or updating transactions, orders, or other related objects.
  Cause:
  
  Product Not Created: The product may not have been created in the system. This can happen if the product was never added to the CRM system or if it was deleted.
  Incorrect Product ID: The product ID being referenced may be incorrect or misspelled.
  Data Synchronization Issues: If the product is supposed to be synchronized from another system (like ERP), there may be issues with the data transfer or synchronization process.
  Product Status: The product may be inactive or not available for the specific transaction type being attempted.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the product from being recognized.
  
  Solution:
  
  Verify Product Existence: Check if the product exists in the system by searching for it using the product ID. You can do this through transaction codes like CRMD_ORDER or MM03 (for material master).
  Check Product Status: Ensure that the product is active and available for the intended transaction. If it is inactive, you may need to reactivate it.
  Correct Product ID: Double-check the product ID being used in the transaction to ensure it is correct.
  Data Synchronization: If the product should be coming from another system, verify that the data synchronization process is functioning correctly. Check for any errors in the data transfer logs.
  Create the Product: If the product does not exist, you may need to create it in the system using the appropriate transaction (e.g., MM01 for material creation).
  Consult Documentation: Review any relevant documentation or configuration settings related to product management in your CRM system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, MM01, MM02, MM03, and MM04 for product management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that the user has the necessary authorizations to view or manipulate the product data.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.