How To Fix CRM_IU_PROD034 - Product module &1 must not be sold directly

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_PROD - Utilities Product-Related Messages

• Message number: 034

• Message text: Product module &1 must not be sold directly

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_PROD034 - Product module &1 must not be sold directly ?

  The SAP error message CRM_IU_PROD034 indicates that a specific product (denoted by &1) is not allowed to be sold directly. This restriction is typically set up in the system for various reasons, such as compliance with business rules, product lifecycle management, or specific sales channel restrictions.
  Cause:
  
  Product Configuration: The product may be configured in the system to be sold only through specific channels or partners, and direct sales are not permitted.
  Sales Organization Settings: The sales organization settings may restrict the sale of certain products directly to customers.
  Product Status: The product might be in a status that does not allow direct sales (e.g., discontinued, not yet released).
  Business Rules: There may be business rules or policies in place that prevent direct sales of certain products.
  
  Solution:
  
  Check Product Configuration: Review the product master data in the SAP system to ensure that it is configured correctly for direct sales. Look for any settings that restrict direct sales.
  Review Sales Organization Settings: Check the sales organization settings to see if there are any restrictions on selling the product directly. You may need to adjust these settings if appropriate.
  Change Product Status: If the product is in a status that does not allow direct sales, consider changing its status if it is appropriate to do so.
  Consult with Business Stakeholders: If the restriction is due to business rules, consult with relevant stakeholders (e.g., sales, marketing, compliance) to understand the rationale behind the restriction and whether it can be modified.
  Use Alternative Sales Channels: If direct sales are not permitted, consider using alternative sales channels that are allowed for the product.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like MM03 (Display Material), CRM_PRODUCT (Product Management), or OVAK (Sales Area Data) to check product details and settings.
  Documentation: Refer to SAP documentation or your organization's internal guidelines for managing product sales and restrictions.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.