How To Fix CRM_IU_PROD033 - Reference product &1 must not be sold directly

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_PROD - Utilities Product-Related Messages

• Message number: 033

• Message text: Reference product &1 must not be sold directly

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_PROD033 - Reference product &1 must not be sold directly ?

  The SAP error message CRM_IU_PROD033, which states "Reference product &1 must not be sold directly," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to sell a reference product that is not allowed to be sold directly to customers. This is often related to product hierarchy, sales organization settings, or specific business rules defined in the system.
  Cause:
  
  Product Configuration: The reference product may be configured in such a way that it is intended only for internal use or as a component of a larger product offering, rather than for direct sale.
  Sales Organization Settings: The sales organization may have restrictions on selling certain products directly to customers.
  Product Hierarchy: The product may belong to a hierarchy that restricts its direct sale.
  Business Rules: There may be specific business rules or policies in place that prevent the direct sale of certain reference products.
  
  Solution:
  
  Check Product Configuration: Review the configuration of the reference product in the SAP system. Ensure that it is set up correctly for direct sales if that is intended.
  Review Sales Organization Settings: Check the settings for the sales organization to see if there are any restrictions on selling the reference product directly.
  Consult Product Hierarchy: Verify the product hierarchy to ensure that the reference product is not categorized in a way that restricts its sale.
  Business Rules Review: Consult with your business process owners or SAP functional team to understand if there are any specific business rules that need to be adjusted.
  Alternative Products: If the reference product cannot be sold directly, consider offering an alternative product that is allowed for direct sale.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Documentation: Review SAP documentation related to product management and sales processes to understand the configuration options available.
  User Roles and Authorizations: Ensure that the user attempting the sale has the necessary roles and authorizations to sell the product.
  Testing: If changes are made to the product configuration or sales settings, conduct thorough testing to ensure that the issue is resolved and that the product can be sold as intended.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM for further assistance.