How To Fix CRM_IU_PROD028 - Product &1 has not been released; release first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_PROD - Utilities Product-Related Messages

• Message number: 028

• Message text: Product &1 has not been released; release first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_PROD028 - Product &1 has not been released; release first ?

  The SAP error message CRM_IU_PROD028 indicates that a specific product (denoted by &1) has not been released for use in the system. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to perform actions related to a product that is not yet available for transactions, such as sales orders or service requests.
  Cause:
  
  Product Not Released: The primary cause of this error is that the product has not been released in the system. In SAP, products must go through a release process to be available for use in various transactions.
  Status Issues: The product may be in a status that does not allow it to be used, such as being in a draft state or marked as inactive.
  Configuration Issues: There may be configuration settings in the product master data that prevent the product from being released.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Product Status:
  
  Navigate to the product master data in SAP CRM.
  Verify the status of the product. It should be set to "Released" or "Active".
  
  
  
  Release the Product:
  
  If the product is not released, you will need to release it. This can typically be done through the product master data transaction (e.g., using transaction code CRMD_ORDER or CRMD_ORDERADM_H).
  Look for an option to release or activate the product.
  
  
  
  Review Product Configuration:
  
  Ensure that all necessary fields and configurations are completed in the product master data.
  Check for any missing mandatory information that might prevent the product from being released.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific steps on how to release products in your version of SAP CRM.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to release products. If not, contact your system administrator.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or MM01 (for material master) depending on your specific needs.
  SAP Notes: Check SAP Notes for any known issues or patches related to product release errors.
  Training and Documentation: Consider training sessions or documentation on product management in SAP CRM to better understand the processes involved.
  
  By following these steps, you should be able to resolve the CRM_IU_PROD028 error and successfully release the product for use in your SAP system.