How To Fix CRM_IU_PFC034 - Product could not be added to shopping basket

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_PFC - Product Finder and Configurator

• Message number: 034

• Message text: Product could not be added to shopping basket

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_PFC034 - Product could not be added to shopping basket ?

  The SAP error message CRM_IU_PFC034 indicates that a product could not be added to the shopping basket in the SAP CRM system. This error can arise due to various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Product Availability: The product may not be available for sale or may be inactive in the system.
  Product Configuration: If the product is a configurable product, there may be issues with the configuration settings or missing required characteristics.
  Pricing Issues: There may be no valid pricing information for the product, or the pricing conditions may not be met.
  Authorization Issues: The user may not have the necessary authorizations to add the product to the shopping basket.
  System Configuration: There may be issues with the system configuration or settings that prevent the product from being added.
  Data Inconsistencies: There may be inconsistencies in the master data related to the product.
  
  Solutions:
  
  Check Product Status: Verify that the product is active and available for sale in the system. Ensure that it is not marked as discontinued or inactive.
  Review Product Configuration: If the product is configurable, check the configuration settings and ensure that all required characteristics are provided.
  Validate Pricing Conditions: Ensure that there are valid pricing conditions for the product. Check if the pricing procedure is correctly set up and applicable to the product.
  User Authorizations: Confirm that the user has the necessary authorizations to add products to the shopping basket. This may involve checking roles and permissions in the SAP system.
  System Settings: Review the system configuration related to the shopping basket and product management. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Perform a data consistency check to identify any inconsistencies in the product master data. This may involve running specific reports or transactions in SAP.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, MM03, or VK13 to check product details, pricing, and availability.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message. You can search the SAP Support Portal for specific notes.
  Debugging: If the issue persists, consider enabling debugging to trace the process and identify where the error occurs.
  Consult Documentation: Review the SAP documentation for CRM and e-commerce functionalities for additional insights into product management and shopping basket processes.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.