How To Fix CRM_IU_IL_TOOLS010 - genIL component &1: RFC structure in CRM (&2) differs from ERP (&3) [&4]

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IL_TOOLS - General messages for BOL / GenIL

• Message number: 010

• Message text: genIL component &1: RFC structure in CRM (&2) differs from ERP (&3) [&4]

What causes this issue?

The RFC structure used in CRM (&V2&) for the genIL component &V1& is
not the same as the corresponding ERP structure (&V3&). Component &V4&
is missing in ERP.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IL_TOOLS010 - genIL component &1: RFC structure in CRM (&2) differs from ERP (&3) [&4] ?

  The SAP error message "CRM_IU_IL_TOOLS010" typically indicates a mismatch between the structures of the data being exchanged between the CRM (Customer Relationship Management) system and the ERP (Enterprise Resource Planning) system. This error is related to the GenIL (Generic Interface Layer) component, which is responsible for data handling in SAP CRM.
  Cause:
  The error occurs when there is a discrepancy between the RFC (Remote Function Call) structures defined in the CRM system and those in the ERP system. This can happen due to several reasons:
  
  Version Mismatch: The CRM and ERP systems may be running different versions or support packages, leading to differences in the data structures.
  Custom Development: Custom fields or structures may have been added in one system but not in the other, causing the structures to differ.
  Transport Issues: Changes made in one system may not have been transported correctly to the other system.
  Configuration Changes: Changes in configuration settings in either system that affect the data structure.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Version Compatibility: Ensure that both the CRM and ERP systems are on compatible versions and support packages. If they are not, consider upgrading one or both systems to align them.
  
  
  Compare Structures: Use transaction codes like SE11 (Data Dictionary) or SE37 (Function Modules) to compare the RFC structures in both systems. Look for any discrepancies in field definitions, types, or lengths.
  
  
  Transport Requests: If there are custom developments or changes that need to be synchronized, ensure that the relevant transport requests have been properly created and imported into both systems.
  
  
  Adjust Custom Fields: If custom fields exist in one system but not in the other, you may need to create those fields in the system where they are missing or remove them from the system where they are not needed.
  
  
  Check Configuration: Review the configuration settings in both systems to ensure they are aligned and that any necessary settings are consistent.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on resolving structure mismatches.
  
  
  Testing: After making the necessary adjustments, perform tests to ensure that the data exchange between the CRM and ERP systems is functioning correctly without errors.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for GenIL and RFC structures for more detailed information on how these components interact.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it involves complex custom developments or configurations.
  
  By following these steps, you should be able to identify and resolve the cause of the "CRM_IU_IL_TOOLS010" error message.