How To Fix CRM_IU_IC_SI_MSG078 - Incomplete and Contains Error can not be combined with other statuses

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 078

• Message text: Incomplete and Contains Error can not be combined with other statuses

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG078 - Incomplete and Contains Error can not be combined with other statuses ?

  The SAP error message CRM_IU_IC_SI_MSG078 indicates that a certain transaction or document in the SAP CRM system is in an "Incomplete" status and contains errors, which prevents it from being combined with other statuses. This error typically arises in the context of CRM Interaction Center (IC) when trying to process or combine service requests, orders, or other documents that are not in a valid state.
  Cause:
  
  Incomplete Data: The document may be missing required fields or data that are necessary for it to be processed correctly.
  Validation Errors: There may be validation rules that have not been met, leading to the document being flagged as erroneous.
  Status Management: The document's status may not allow it to be combined with others due to business logic or configuration settings in the system.
  
  Solution:
  
  
  Check Document Status: Review the status of the document in question. Ensure that it is not in an incomplete state. You can do this by navigating to the document in the CRM system and checking its details.
  
  
  Complete Required Fields: Identify any missing or incomplete fields in the document. Fill in all required information and ensure that the document meets all necessary criteria.
  
  
  Review Error Messages: Look for any additional error messages or warnings that may provide more context about what is wrong with the document. This can often be found in the log or status messages associated with the document.
  
  
  Use Transaction Codes: Utilize relevant transaction codes (like CRM_ORDER or CRM_IC) to access the document and make necessary corrections.
  
  
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review any custom validation rules or status management settings that may be affecting the document.
  
  
  Testing: After making corrections, test the document again to see if it can now be processed or combined with other statuses.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP Help Portal for documentation on CRM Interaction Center and error handling.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with the error message and details of the document in question.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.