How To Fix CRM_IU_IC_SI_MSG053 - The search criterion & is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 053

• Message text: The search criterion & is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG053 - The search criterion & is not supported ?

  The SAP error message CRM_IU_IC_SI_MSG053 with the description "The search criterion & is not supported" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or when performing searches in the CRM system.
  Cause:
  This error message indicates that the search criterion you are trying to use is not recognized or supported by the system. This can happen for several reasons, including:
  
  Invalid Search Field: The search field you are trying to use may not be configured or available for the specific search you are performing.
  Customization Issues: If the system has been customized, certain fields may have been removed or altered, leading to unsupported search criteria.
  Data Model Changes: Changes in the underlying data model or database structure may result in certain fields no longer being available for search.
  User Authorization: The user may not have the necessary authorizations to access certain search criteria.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Search Criteria: Verify that the search criterion you are using is valid and supported in the context of the search you are performing. Refer to the documentation or help resources for the specific transaction or application.
  
  
  Review Customizations: If your system has been customized, check with your SAP administrator or developer to ensure that the search fields are correctly configured and available.
  
  
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and provides fixes for known issues.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to access the search criteria. This may involve checking user roles and permissions in the SAP system.
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Testing in Different Scenarios: Try using different search criteria or performing the search in a different context to see if the issue persists.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed information on CRM and Interaction Center functionalities.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  SAP Support: If the issue persists and you have a support agreement, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.