How To Fix CRM_IU_IC_OVW006 - Free text search is not available

CRM_IU_IC_OVW006 - Overview

• Message type: E = Error

• Message class: CRM_IU_IC_OVW - UI Messages for Overviews in ICWC for IS-U

• Message number: 006

• Message text: Free text search is not available

What causes this issue?

Free text search is based on SAP NetWeaver Enterprise Search (NW ES)
infrastructure. NW ES must be set up before any free text search can be
performed.

System Response

Free text is not considered in the overall search.

How to fix this error?

Contact your system administrator to ensure the following:
The search connector for CRM Activity has been built.
The search connector is active.
You have sufficient authorization to use the search connector.

Procedure for System Administrators

Run the report <AB>ESH_TEST_SEARCH</> to verify if NW ES is ready.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_OVW006 - Free text search is not available ?

  The SAP error message CRM_IU_IC_OVW006 indicates that the free text search functionality is not available in the context of the SAP CRM (Customer Relationship Management) system. This error can occur in various scenarios, particularly when users are trying to perform a search operation in the Interaction Center (IC) or other CRM applications.
  Causes:
  
  
  Configuration Issues: The free text search feature may not be properly configured in the SAP system. This could include missing settings in the CRM system or the underlying database.
  Search Index Not Built: The search index required for free text search may not have been created or updated. This can happen if the necessary background jobs have not been executed.
  Authorization Issues: The user may not have the necessary authorizations to perform free text searches.
  System Performance: If the system is under heavy load or if there are performance issues, the free text search functionality may be temporarily unavailable.
  Technical Issues: There could