How To Fix CRM_IU_IC_OVW006 - Free text search is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_OVW - UI Messages for Overviews in ICWC for IS-U

• Message number: 006

• Message text: Free text search is not available

What causes this issue?

Free text search is based on SAP NetWeaver Enterprise Search (NW ES)
infrastructure. NW ES must be set up before any free text search can be
performed.

System Response

Free text is not considered in the overall search.

How to fix this error?

Contact your system administrator to ensure the following:
The search connector for CRM Activity has been built.
The search connector is active.
You have sufficient authorization to use the search connector.

Procedure for System Administrators

Run the report <AB>ESH_TEST_SEARCH</> to verify if NW ES is ready.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_OVW006 - Free text search is not available ?

  The SAP error message CRM_IU_IC_OVW006 indicates that the free text search functionality is not available in the context of the SAP CRM (Customer Relationship Management) system. This error can occur in various scenarios, particularly when users are trying to perform a search operation in the Interaction Center (IC) or other CRM applications.
  Causes:
  
  Configuration Issues: The free text search feature may not be properly configured in the SAP system. This could include missing settings in the CRM system or the underlying database.
  Search Index Not Built: The search index required for free text search may not have been created or updated. This can happen if the necessary background jobs have not been executed.
  Authorization Issues: The user may not have the necessary authorizations to perform free text searches.
  System Performance: If the system is under heavy load or if there are performance issues, the free text search functionality may be temporarily unavailable.
  Technical Issues: There could be technical problems with the search engine or the underlying database that prevent the search from functioning correctly.
  
  Solutions:
  
  Check Configuration: Verify that the free text search is correctly configured in the SAP CRM system. This includes checking the settings in transaction codes like CRMC_UI_CONFIG or CRMC_UI_CUST.
  Build/Update Search Index: Ensure that the search index is built and up to date. You can do this by executing the relevant background jobs for index creation. This can typically be done through transaction SM37 to monitor jobs or CRMC_SEARCH to manage search settings.
  Review Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform free text searches.
  System Monitoring: Monitor the system performance and check for any ongoing issues that might affect the search functionality. Use transaction ST22 for dumps or SM21 for system logs.
  Consult SAP Notes: Look for any relevant SAP Notes that might address this specific error. You can search the SAP Support Portal for updates or patches that may resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMC_UI_CONFIG, CRMC_SEARCH, and SM37 for job monitoring.
  Documentation: Review SAP documentation related to free text search in CRM for detailed configuration steps and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_IU_IC_OVW006 effectively.