How To Fix CRM_IU_IC_OVW002 - Navigation not permitted; account displayed is not identified account

CRM_IU_IC_OVW002 - Overview

• Message type: E = Error

• Message class: CRM_IU_IC_OVW - UI Messages for Overviews in ICWC for IS-U

• Message number: 002

• Message text: Navigation not permitted; account displayed is not identified account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_OVW002 - Navigation not permitted; account displayed is not identified account ?

  The SAP error message CRM_IU_IC_OVW002 ("Navigation not permitted; account displayed is not identified account") typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when working with the Interaction Center (IC). This error indicates that the system is trying to navigate to an account that is not recognized as an identified account in the context of the current transaction or session.
  Causes:
  
  Account Not Identified: The account you are trying to access may not be properly identified in the system. This could be due to missing or incorrect data in the account master record.
  Authorization Issues: The user may not have the necessary authorizations to access the account or perform the desired action.
  Session Context: The session may not have the correct context or may have lost the reference to the identified account.
  Data Inconsistencies: There may be inconsistencies in the data, such as missing relationships or incorrect status of the account.
  
  Solutions:
  
  
  Check Account Identification:
  
  Ensure