Message type: E = Error
Message class: CRM_IU_IC_OVW - UI Messages for Overviews in ICWC for IS-U
Message number: 002
Message text: Navigation not permitted; account displayed is not identified account
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CRM_IU_IC_OVW002
- Navigation not permitted; account displayed is not identified account ?The SAP error message CRM_IU_IC_OVW002 ("Navigation not permitted; account displayed is not identified account") typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when working with the Interaction Center (IC). This error indicates that the system is trying to navigate to an account that is not recognized as an identified account in the context of the current transaction or session. Causes: Account Not Identified: The account you are trying to access may not be properly identified in the system. This could be due to missing or incorrect data in the account master record. Authorization Issues: The user may not have the necessary authorizations to access the account or perform the desired action. Session Context: The session may not have the correct context or may have lost the reference to the identified account. Data Inconsistencies: There may be inconsistencies in the data, such as missing relationships or incorrect status of the account. Solutions: Check Account Identification: Ensure
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