How To Fix CRM_IU_IC_OVW002 - Navigation not permitted; account displayed is not identified account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_OVW - UI Messages for Overviews in ICWC for IS-U

• Message number: 002

• Message text: Navigation not permitted; account displayed is not identified account

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_OVW002 - Navigation not permitted; account displayed is not identified account ?

  The SAP error message CRM_IU_IC_OVW002 ("Navigation not permitted; account displayed is not identified account") typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when working with the Interaction Center (IC). This error indicates that the system is trying to navigate to an account that is not recognized as an identified account in the context of the current transaction or session.
  Causes:
  
  Account Not Identified: The account you are trying to access may not be properly identified in the system. This could be due to missing or incorrect data in the account master record.
  Authorization Issues: The user may not have the necessary authorizations to access the account or perform the desired action.
  Session Context: The session may not have the correct context or may have lost the reference to the identified account.
  Data Inconsistencies: There may be inconsistencies in the data, such as missing relationships or incorrect status of the account.
  
  Solutions:
  
  
  Check Account Identification:
  
  Ensure that the account you are trying to access is correctly identified in the system. You can do this by checking the account master data for completeness and correctness.
  Verify that the account is active and has the necessary relationships established.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the account. This can be done by reviewing the user profile in the SAP system.
  
  
  
  Session Management:
  
  Try logging out and logging back into the system to refresh the session. This can sometimes resolve context-related issues.
  Clear any cache or temporary data that might be causing the issue.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the account data to identify any discrepancies. This may involve using transaction codes like SE11 to check the database tables or using specific CRM reports to analyze account data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for any specific patches or updates that may address the issue.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for further assistance. They may provide specific guidance based on your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing account data, and CRMD_ORDER for accessing CRM orders.
  SAP Notes: Search for SAP Notes related to CRM_IU_IC_OVW002 for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_IU_IC_OVW002 effectively.