How To Fix CRM_IU_IC_MR009 - Check user settings. Settings for decimal presentation have to be equal.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_MR - Messages for Meter Reading in ICWC

• Message number: 009

• Message text: Check user settings. Settings for decimal presentation have to be equal.

What causes this issue?

A check was executed to determine the user setting (e.g. transaction SU3
in the SAP GUI) for displaying decimal digits.

System Response

Incorrect settings can cause errors in exchanging data (e.g. meter
reading values).

How to fix this error?

Ensure the settings are correct; otherwise errors for exchanging data
(e.g. meter reading values) can occur.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_MR009 - Check user settings. Settings for decimal presentation have to be equal. ?

  The SAP error message CRM_IU_IC_MR009 indicates that there is a mismatch in the decimal presentation settings for the user. This typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is trying to process data that involves decimal numbers, and the user settings for decimal notation are not consistent.
  Cause:
  The error is usually caused by one of the following:
  
  User Profile Settings: The decimal notation settings in the user profile (such as the number format for decimals) do not match the expected format in the system or with other users.
  Regional Settings: Different regional settings for users can lead to discrepancies in how decimal points and commas are used (e.g., some regions use a period for decimals while others use a comma).
  Custom Settings: If there are custom settings or configurations in the system that affect how decimals are displayed or processed, this can also lead to the error.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check User Settings:
  
  Go to the user settings in SAP (transaction code SU01 for user maintenance).
  Check the "Defaults" tab for the user and ensure that the "Decimal Notation" is set correctly. It should match the expected format used in the system.
  
  
  
  Adjust Regional Settings:
  
  If the user is in a different region, ensure that the regional settings are consistent with the system's configuration.
  You can check the regional settings in the user profile or in the system settings.
  
  
  
  Consistency Across Users:
  
  If multiple users are experiencing this issue, ensure that all users have the same decimal presentation settings.
  You may need to communicate with your SAP Basis team or system administrator to ensure consistency across user profiles.
  
  
  
  Test Changes:
  
  After making changes to the user settings, log out and log back in to ensure that the new settings take effect.
  Test the transaction or process that was causing the error to confirm that it has been resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  Documentation: Review SAP documentation regarding user settings and regional settings for more detailed information on how to configure these settings properly.
  Support: If the issue persists after checking and adjusting the settings, consider reaching out to SAP support for further assistance.
  
  By ensuring that the decimal presentation settings are consistent across users and match the system's expectations, you should be able to resolve the CRM_IU_IC_MR009 error.