How To Fix CRM_IU_IC_MIO020 - No incomplete parked document found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_MIO - Messages: Mv-In, Mv-Out, Mv-In/Out in IC WebClient (Util.)

• Message number: 020

• Message text: No incomplete parked document found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_MIO020 - No incomplete parked document found ?

  The SAP error message CRM_IU_IC_MIO020 ("No incomplete parked document found") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with parked documents in the Interaction Center (IC). This error indicates that the system could not find any parked documents that meet the criteria for processing.
  Causes:
  
  No Parked Documents Exist: The most straightforward cause is that there are simply no parked documents available in the system for the user or the specific criteria being searched.
  Incorrect Selection Criteria: The search parameters or filters applied when trying to retrieve parked documents may be too restrictive or incorrect, leading to no results being found.
  Authorization Issues: The user may not have the necessary authorizations to view or access parked documents.
  System Configuration: There may be configuration issues in the CRM system that affect how parked documents are handled or displayed.
  
  Solutions:
  
  Check for Parked Documents: Verify if there are any parked documents in the system. You can do this by navigating to the appropriate transaction or report that lists parked documents.
  Review Selection Criteria: Ensure that the selection criteria used to search for parked documents are correct. Try broadening the search parameters to see if any documents appear.
  User Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access parked documents. This may require coordination with your SAP security team.
  System Configuration: If the issue persists, consult with your SAP Basis or configuration team to ensure that the system is set up correctly to handle parked documents.
  Transaction Codes: Use transaction codes like FBV0 (Park Document) or FBV2 (Change Parked Document) to check if parked documents can be created or modified.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the official SAP documentation for CRM and parked documents to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.