How To Fix CRM_IU_IC_MD006 - Search criteria are not selective

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_MD - UI messages for identification and master data in IC WebClnt

• Message number: 006

• Message text: Search criteria are not selective

What causes this issue?

Attention: The search criteria are not selective.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Because the search criteria are not selective, the results list can be
incomplete. In order to get a complete results list, you must further
restrict the search criteria.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_MD006 - Search criteria are not selective ?

  The SAP error message CRM_IU_IC_MD006, which states "Search criteria are not selective," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when using the Interaction Center (IC). This error indicates that the search criteria you have entered are too broad, resulting in a large number of potential results that the system cannot process efficiently.
  Cause:
  
  Non-selective Search Criteria: The search criteria you are using may not be specific enough, leading to a situation where the system cannot narrow down the results effectively. This can happen if you are using too many optional fields or if the fields you are using do not sufficiently filter the data.
  Data Volume: If the underlying database has a large volume of records, broad search criteria can lead to performance issues, prompting the system to reject the query.
  Configuration Issues: There may be configuration settings in the CRM system that affect how search criteria are processed.
  
  Solution:
  
  
  Refine Search Criteria: Modify your search criteria to make them more specific. This can include:
  
  Adding more mandatory fields.
  Using specific values instead of ranges or wildcards.
  Reducing the number of optional fields used in the search.
  
  
  
  Use Filters: If available, apply filters to limit the search results. This can help in narrowing down the data set that the system needs to process.
  
  
  Check Configuration: Review the configuration settings in the CRM system to ensure that they are optimized for search operations. This may involve consulting with your SAP administrator or technical team.
  
  
  Performance Optimization: If the issue persists, consider discussing with your technical team about optimizing the database or the search queries to handle larger datasets more effectively.
  
  
  SAP Notes and Support: Check for any relevant SAP Notes or updates that may address this issue. Sometimes, SAP releases patches or notes that provide solutions or workarounds for specific error messages.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for best practices on search functionality.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  SAP Support: If the problem continues and significantly impacts your operations, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to resolve the CRM_IU_IC_MD006 error and improve the efficiency of your search operations within the SAP CRM system.