How To Fix CRM_IU_IC_BI016 - Meter reading results are not plausible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_BI - Messages for Bill Correction/Meter Reading in IC WebClient

• Message number: 016

• Message text: Meter reading results are not plausible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_BI016 - Meter reading results are not plausible ?

  The SAP error message CRM_IU_IC_BI016 indicates that the meter reading results are not plausible. This error typically arises in the context of utilities management within SAP CRM, particularly when dealing with meter readings for billing purposes. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Inconsistent Meter Readings: The meter readings may show values that are inconsistent with previous readings. For example, a current reading that is lower than a previous reading can trigger this error.
  Incorrect Configuration: There may be issues with the configuration of the meter reading process or the settings in the SAP system.
  Data Entry Errors: Manual entry of meter readings may lead to incorrect values being recorded.
  Missing or Incorrect Master Data: If the master data related to the meter or the customer is incomplete or incorrect, it can lead to plausibility issues.
  Time Frame Issues: Readings taken outside of the expected time frame (e.g., too far apart) can also cause plausibility checks to fail.
  
  Solutions:
  
  Review Meter Readings: Check the meter readings for accuracy. Ensure that the current reading is greater than or equal to the previous reading.
  Correct Data Entry: If the readings were entered manually, verify and correct any data entry mistakes.
  Check Configuration: Review the configuration settings in the SAP system related to meter readings and billing. Ensure that all necessary parameters are set correctly.
  Validate Master Data: Ensure that all relevant master data (customer, meter, installation) is complete and accurate.
  Adjust Readings: If necessary, adjust the readings to ensure they are plausible. This may involve re-entering the correct values.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling meter reading plausibility issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Transaction Codes: Familiarize yourself with transaction codes related to meter reading and billing, such as EAM_MR for meter reading or EAM_BILL for billing processes.
  User Exits and BAdIs: If custom logic is implemented, review any user exits or BAdIs that may affect the plausibility checks.
  Testing: After making corrections, conduct tests to ensure that the error does not recur and that the system processes the meter readings correctly.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM and utilities management.