How To Fix CRM_IU_IC_AMI_EVENT005 - Only one search value allowed for event date and event time

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_AMI_EVENT - ISU AMI Event Monitor

• Message number: 005

• Message text: Only one search value allowed for event date and event time

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_AMI_EVENT005 - Only one search value allowed for event date and event time ?

  The SAP error message CRM_IU_IC_AMI_EVENT005 indicates that there is an issue with the input values for event date and event time in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with interaction records or activities. The error message states that only one search value is allowed for either the event date or the event time, meaning that you cannot provide both values simultaneously in a search or query.
  Cause:
  The primary cause of this error is that the system is designed to accept either an event date or an event time for filtering or searching, but not both at the same time. This restriction is likely in place to simplify the search logic and avoid ambiguity in the results.
  Solution:
  To resolve this error, you should adjust your search criteria to include only one of the following:
  
  Event Date: If you want to filter by date, provide only the event date and leave the event time blank.
  Event Time: If you want to filter by time, provide only the event time and leave the event date blank.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any specific patches or updates related to this error. You can search the SAP Support Portal for relevant notes.
  User Training: Ensure that users are trained on how to properly use the search functionality in the CRM system to avoid this error in the future.
  System Configuration: If this error occurs frequently and is causing issues in business processes, consider reviewing the system configuration or customizing the search functionality to better meet user needs.
  
  Additional Tips:
  
  If you are developing or customizing reports or queries, ensure that the logic adheres to the constraints of the CRM system regarding event date and time.
  If you continue to experience issues, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.