How To Fix CRM_IU_IC_AMI_EVENT002 - Failed to process this task in the back-end system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_AMI_EVENT - ISU AMI Event Monitor

• Message number: 002

• Message text: Failed to process this task in the back-end system

What causes this issue?

This task failed because an error occurred when calling a remote
function call in the system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You must identify the source of the problem with the remote function
call. For example, the definition of parameters might not be the same
in the calling routine and in the system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_AMI_EVENT002 - Failed to process this task in the back-end system ?

  The SAP error message CRM_IU_IC_AMI_EVENT002: "Failed to process this task in the back-end system" typically indicates that there is an issue with the integration between the SAP CRM (Customer Relationship Management) system and the back-end system (which could be SAP ERP or another system). This error can occur in various scenarios, such as when trying to process a transaction or when there is a failure in communication between systems.
  Causes:
  
  Communication Issues: There may be network issues or problems with the RFC (Remote Function Call) connection between the CRM system and the back-end system.
  Authorization Problems: The user or the system may not have the necessary authorizations to perform the task in the back-end system.
  Data Inconsistencies: There may be inconsistencies or missing data in the documents or transactions being processed.
  Configuration Issues: Incorrect configuration settings in either the CRM or back-end system can lead to this error.
  System Performance: If the back-end system is under heavy load or experiencing performance issues, it may not be able to process the request in a timely manner.
  Error in Business Logic: There may be a bug or error in the business logic that is being executed in the back-end system.
  
  Solutions:
  
  Check RFC Connections: Verify that the RFC connections between the CRM and back-end systems are correctly configured and operational. You can use transaction SM59 to check the connection settings.
  Review Authorizations: Ensure that the user or service account being used has the necessary authorizations to perform the required actions in the back-end system.
  Analyze Logs: Check the application logs in both the CRM and back-end systems for more detailed error messages. Use transaction SLG1 in the CRM system to view application logs.
  Data Validation: Validate the data being sent to the back-end system to ensure that it is complete and consistent. Look for any missing or incorrect fields.
  System Performance: Monitor the performance of the back-end system to ensure it is not overloaded. If necessary, optimize the system or schedule tasks during off-peak hours.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the failure occurs.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) for troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_IU_IC_AMI_EVENT002 effectively.