How To Fix CRM_IU_IC_AMI_EVENT001 - Must search using both serial number and material number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_AMI_EVENT - ISU AMI Event Monitor

• Message number: 001

• Message text: Must search using both serial number and material number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_AMI_EVENT001 - Must search using both serial number and material number ?

  The SAP error message CRM_IU_IC_AMI_EVENT001 indicates that a search operation in the SAP system requires both a serial number and a material number to proceed. This error typically occurs in scenarios where the system is trying to retrieve or process information related to a specific item, such as in the context of service management or asset management.
  Cause:
  The error is triggered when:
  
  A user attempts to perform a search or operation that requires both a serial number and a material number, but one or both of these parameters are missing.
  The system is configured to enforce this requirement for certain transactions or processes, ensuring that the search is specific enough to return accurate results.
  
  Solution:
  To resolve this error, you should:
  
  Check Input Fields: Ensure that both the serial number and material number are provided in the search criteria. Verify that they are correctly entered and formatted.
  Review Transaction Requirements: Consult the documentation or help resources for the specific transaction you are using to confirm that both parameters are indeed required.
  Data Validation: Ensure that the serial number and material number you are using are valid and exist in the system. You can check this by querying the relevant tables or using transaction codes that allow you to view material and serial number data.
  User Training: If this error is common among users, consider providing training or guidance on the correct procedures for entering search criteria in the system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in the process, such as IW31 (Create Order), IW32 (Change Order), or CRM_ORDER (CRM Order Management).
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. Sometimes, there may be patches or updates that address specific problems.
  System Configuration: If you have access to system configuration, review the settings related to the search functionality to see if there are any customizations that might affect the requirement for both fields.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance based on your specific system configuration and usage context.