How To Fix CRM_IU_IC_6X_MD100 - Process Type changed, new Basket created (not last viewed/changed one)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 100

• Message text: Process Type changed, new Basket created (not last viewed/changed one)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD100 - Process Type changed, new Basket created (not last viewed/changed one) ?

  The SAP error message CRM_IU_IC_6X_MD100 indicates that the process type for a particular transaction has changed, resulting in the creation of a new basket. This typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with interaction center (IC) transactions.
  
  Cause:
  
  
  Process Type Change: The error is triggered when the process type of the transaction is altered after the basket has been created. This can happen due to:
  
  Changes in the configuration of process types in the system.
  User actions that lead to a different process type being selected.
  System updates or changes in business logic that affect how process types are defined.
  
  
  
  Basket Management: In SAP CRM, a basket is a temporary storage for items that a user is working with. If the process type changes, the system cannot continue with the existing basket and must create a new one.
  
  
  
  Solution:
  
  
  Review Process Type Configuration: Check the configuration settings for process types in the