How To Fix CRM_IU_IC_6X_MD100 - Process Type changed, new Basket created (not last viewed/changed one)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 100

• Message text: Process Type changed, new Basket created (not last viewed/changed one)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD100 - Process Type changed, new Basket created (not last viewed/changed one) ?

  The SAP error message CRM_IU_IC_6X_MD100 indicates that the process type for a particular transaction has changed, resulting in the creation of a new basket. This typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with interaction center (IC) transactions.
  Cause:
  
  
  Process Type Change: The error is triggered when the process type of the transaction is altered after the basket has been created. This can happen due to:
  
  Changes in the configuration of process types in the system.
  User actions that lead to a different process type being selected.
  System updates or changes in business logic that affect how process types are defined.
  
  
  
  Basket Management: In SAP CRM, a basket is a temporary storage for items that a user is working with. If the process type changes, the system cannot continue with the existing basket and must create a new one.
  
  
  Solution:
  
  
  Review Process Type Configuration: Check the configuration settings for process types in the SAP CRM system. Ensure that the process types are correctly defined and that any recent changes are intentional and well-documented.
  
  
  User Training: Ensure that users are trained on how to properly select and manage process types within the system. This can help prevent accidental changes that lead to this error.
  
  
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the change in process type. This can help identify if the issue is due to a specific user action or a system configuration change.
  
  
  Debugging: If the issue persists, consider debugging the transaction to trace the exact point where the process type changes. This may require assistance from a technical consultant or SAP support.
  
  
  SAP Notes: Search for relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  Contact SAP Support: If the problem cannot be resolved internally, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including the steps leading up to it and any relevant configuration settings.
  
  
  Related Information:
  
  SAP CRM Documentation: Review the official SAP documentation for CRM and Interaction Center to understand how process types and baskets are managed.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  Testing Environment: If possible, replicate the issue in a testing environment to better understand the conditions that lead to the error without affecting production data.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IU_IC_6X_MD100 error message in SAP.