How To Fix CRM_IU_IC_6X_MD072 - New meter reading entry selected, old meter reading entry deselected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 072

• Message text: New meter reading entry selected, old meter reading entry deselected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD072 - New meter reading entry selected, old meter reading entry deselected ?

  The SAP error message CRM_IU_IC_6X_MD072 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with meter readings in the Industry Solution for Utilities (IS-U). This message indicates that a new meter reading entry has been selected, while an old meter reading entry has been deselected. 
  Cause:
  
  Conflicting Meter Readings: The error usually arises when there are conflicting entries for meter readings. For instance, if a user tries to enter a new meter reading while an old one is still active or selected, the system will trigger this message.
  Data Integrity Issues: There may be issues with the data integrity where the system detects that the new entry cannot coexist with the old entry.
  User Actions: The user may have inadvertently selected a new meter reading while still having an old one selected, leading to this conflict.
  
  Solution:
  
  Review Selected Entries: Check the current selections in the meter reading screen. Ensure that only one meter reading entry is selected at a time. Deselect any old entries before selecting a new one.
  Data Validation: Validate the meter readings to ensure that they are correct and do not conflict with existing entries. This may involve checking the timestamps and ensuring that the new reading is indeed later than the old one.
  System Configuration: If this issue persists, it may be necessary to review the system configuration related to meter readings. Ensure that the settings allow for the proper handling of meter reading entries.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional guidance or updates that may address the issue.
  Contact Support: If the problem cannot be resolved through the above steps, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with meter readings, such as EAM (Enterprise Asset Management) or IS-U specific transactions.
  User Roles: Ensure that the user has the appropriate roles and permissions to perform actions related to meter readings.
  Training: If users frequently encounter this error, consider providing training on how to properly enter and manage meter readings in the system.
  
  By following these steps, you should be able to resolve the error message CRM_IU_IC_6X_MD072 and ensure smooth operation within the SAP CRM module.