How To Fix CRM_IU_IC_6X_MD039 - The external point of delivery ID could not be converted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 039

• Message text: The external point of delivery ID could not be converted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD039 - The external point of delivery ID could not be converted ?

  The SAP error message CRM_IU_IC_6X_MD039 indicates that there is an issue with the conversion of the external point of delivery ID in the context of SAP CRM (Customer Relationship Management) and its integration with other systems, such as SAP ERP or other external systems.
  Cause:
  
  Invalid External ID: The external point of delivery ID being used may not exist in the system or may be incorrectly formatted.
  Data Mapping Issues: There may be a mismatch in the data mapping between the CRM system and the external system, leading to conversion failures.
  Configuration Issues: The configuration settings for the integration between the systems may not be set up correctly, causing the system to be unable to recognize or convert the external ID.
  Missing Master Data: The required master data (like delivery points, locations, etc.) may not be available in the system.
  
  Solution:
  
  Check the External ID: Verify that the external point of delivery ID being used is correct and exists in the system. Ensure that it is formatted correctly.
  Review Data Mapping: Check the data mapping configurations between the CRM and the external system to ensure that the external IDs are being mapped correctly.
  Configuration Review: Review the configuration settings in both the CRM and the external system to ensure that they are set up correctly for integration.
  Master Data Verification: Ensure that all necessary master data related to the point of delivery is available and correctly maintained in the system.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the issue.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be required.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Integration Scenarios: Review the integration scenarios between SAP CRM and other systems to ensure that all necessary configurations are in place.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.