How To Fix CRM_IU_IC_6X_APPL002 - Document was not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_APPL - Messages for package CRM_IU_IC_6X_APPL

• Message number: 002

• Message text: Document was not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_APPL002 - Document was not sent ?

  The SAP error message CRM_IU_IC_6X_APPL002: Document was not sent typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with sending documents, such as emails or faxes, from the system. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution.
  Possible Causes:
  
  
  Configuration Issues: The system may not be properly configured for sending documents. This includes settings related to communication methods, output types, or the underlying email/fax server.
  
  
  Missing or Incorrect Data: Required fields or data may be missing or incorrectly filled out in the document that is being sent. This could include recipient information, subject lines, or content.
  
  
  Authorization Problems: The user attempting to send the document may not have the necessary authorizations to perform the action.
  
  
  Technical Issues: There may be technical problems with the email server or fax server, such as connectivity issues, server downtime, or incorrect server settings.
  
  
  Document Status: The document may be in a status that does not allow it to be sent, such as being in a draft state or not being fully processed.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for the output types and communication methods in the SAP system. Ensure that the email or fax server settings are correctly configured.
  
  
  Validate Data: Ensure that all required fields in the document are filled out correctly. Check for any missing or invalid data that could prevent the document from being sent.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to send documents. This can be done by checking the user's roles and permissions in the SAP system.
  
  
  Monitor Technical Systems: Check the status of the email or fax server. Ensure that it is operational and that there are no connectivity issues. You may need to consult with your IT department or system administrator.
  
  
  Check Document Status: Ensure that the document is in a status that allows it to be sent. If it is in a draft state, it may need to be finalized before sending.
  
  
  Review Logs: Check the application logs or error logs in SAP for more detailed information about the error. This can provide insights into what went wrong during the sending process.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to CRM output management and document sending processes for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.