How To Fix CRM_IU_HSS_CUST104 - Free Text Search: Unable to determine the functional activation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_HSS_CUST - Free Text Search: Customizing

• Message number: 104

• Message text: Free Text Search: Unable to determine the functional activation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_HSS_CUST104 - Free Text Search: Unable to determine the functional activation ?

  The SAP error message CRM_IU_HSS_CUST104 indicates that there is an issue with the free text search functionality in the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the system is unable to determine the functional activation for the free text search feature.
  Cause:
  The error can be caused by several factors, including:
  
  
  Missing Configuration: The free text search functionality may not be properly configured in the system. This could include missing settings in the CRM system or in the underlying database.
  
  
  Functional Activation: The required functional activation for the free text search may not be enabled in the system. This could be due to missing authorizations or settings in the SAP system.
  
  
  System Issues: There may be issues with the underlying database or the search engine that the CRM system relies on for free text search capabilities.
  
  
  Transport Issues: If recent changes or transports were made to the system, they may not have been properly applied or could have introduced inconsistencies.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify that the free text search functionality is correctly configured in the SAP CRM system. This includes checking the settings in transaction codes like CRMC_SEARCH or CRMC_FTS to ensure that the necessary parameters are set.
  
  
  
  Activate Functionalities:
  
  Ensure that the required functionalities for free text search are activated. You can do this by checking the relevant customizing settings in the SAP system.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to perform free text searches. This can be done by reviewing the user roles and authorizations in transaction SU01.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Database and Search Engine:
  
  Ensure that the underlying database and search engine (like SAP HANA or other search engines) are functioning correctly. Check for any connectivity issues or performance problems.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs to ensure that all objects were transported correctly and that there are no inconsistencies.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMC_SEARCH, CRMC_FTS, and SLG1 for troubleshooting.
  SAP Documentation: Review SAP documentation related to free text search and CRM configuration for additional insights.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IU_HSS_CUST104 error in your SAP system.