How To Fix CRM_IU_CI_BASKET062 - Contract Account with ID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_CI_BASKET - Messages for Object Set

• Message number: 062

• Message text: Contract Account with ID &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_CI_BASKET062 - Contract Account with ID &1 does not exist ?

  The SAP error message CRM_IU_CI_BASKET062 indicates that the system is unable to find a contract account with the specified ID. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a contract account that does not exist in the system.
  Causes:
  
  Incorrect Contract Account ID: The ID provided may be incorrect or mistyped.
  Data Deletion: The contract account may have been deleted or archived in the system.
  Authorization Issues: The user may not have the necessary permissions to view the contract account.
  System Configuration: There may be issues with the configuration of the CRM system or integration with other systems (like SAP ERP).
  Data Synchronization Issues: If the contract account is supposed to exist in a connected system (like SAP ERP), there may be synchronization issues.
  
  Solutions:
  
  Verify Contract Account ID: Double-check the contract account ID for any typos or errors.
  Check Existence in Database: Use transaction codes like SE16 or SE11 to check if the contract account exists in the relevant database tables (e.g., BUT000 for business partners).
  Review Deletion/Archiving: Check if the contract account has been deleted or archived. If it has been archived, you may need to restore it or create a new one.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access the contract account. This can be done by checking the user roles and authorizations in the system.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to investigate any potential system configuration or integration issues.
  Data Synchronization: If the contract account is expected to exist in another system, ensure that data synchronization processes are functioning correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_ORDER (for CRM orders), and SE16 (Data Browser).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM and contract account management for further insights into how contract accounts are managed and accessed.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.