How To Fix CRM_IU_CI_BASKET060 - Not all items were processed by the label determination function

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_CI_BASKET - Messages for Object Set

• Message number: 060

• Message text: Not all items were processed by the label determination function

What causes this issue?

For some items the label determination function delivered no result. The
conditions for the corresponding object set items were not met.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_CI_BASKET060 - Not all items were processed by the label determination function ?

  The SAP error message CRM_IU_CI_BASKET060 indicates that not all items in a transaction (such as a sales order or a shopping cart) were processed by the label determination function. This can occur in the context of SAP Customer Relationship Management (CRM) when the system attempts to determine labels for items in a basket or order but encounters issues with some of the items.
  Causes:
  
  Missing Label Configuration: The label determination configuration may not be set up correctly for certain item categories or product types.
  Item Status: Some items may be in a status that prevents them from being processed for label determination (e.g., items that are not active or are on hold).
  Data Inconsistencies: There may be inconsistencies or missing data in the item master data or transaction data that prevent the label determination from being applied.
  Custom Logic: If there are custom enhancements or modifications in the label determination process, they may not be handling all item types correctly.
  System Errors: Temporary system issues or bugs in the CRM system could also lead to this error.
  
  Solutions:
  
  Check Label Configuration: Review the label determination configuration in the system to ensure that all relevant item categories and product types are included. This can typically be done in the customizing settings (SPRO).
  Review Item Status: Check the status of the items in the basket. Ensure that all items are active and eligible for label determination.
  Validate Master Data: Ensure that the master data for the items is complete and consistent. Look for missing fields or incorrect values that could affect label determination.
  Debug Custom Logic: If there are custom enhancements, debug the logic to ensure that it correctly processes all item types. Check for any conditions that might be excluding certain items.
  Check System Logs: Review system logs for any additional error messages or warnings that could provide more context about why the label determination failed for certain items.
  Consult SAP Notes: Look for relevant SAP Notes that may address known issues related to this error message. SAP frequently releases updates and patches that can resolve specific problems.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE80 for debugging, or SE37 for function module analysis.
  Documentation: Refer to SAP documentation for CRM label determination processes to understand the expected behavior and configuration settings.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to ensure that all items are processed correctly by the label determination function.