How To Fix CRM_IU_CI_BASKET023 - Label with ID &1 is still used and cannot be archived

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_CI_BASKET - Messages for Object Set

• Message number: 023

• Message text: Label with ID &1 is still used and cannot be archived

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_CI_BASKET023 - Label with ID &1 is still used and cannot be archived ?

  The SAP error message CRM_IU_CI_BASKET023 indicates that a label with a specific ID is still in use and therefore cannot be archived. This typically occurs in the context of archiving data in the SAP Customer Relationship Management (CRM) system, particularly when dealing with labels associated with business objects like shopping baskets or other CRM-related entities.
  Cause:
  The error is triggered when you attempt to archive a label that is still linked to active or existing records in the system. This could happen for several reasons:
  
  Active References: The label is still being referenced by active shopping baskets, transactions, or other CRM objects.
  Incomplete Deletion: Previous attempts to delete or archive related objects may not have been completed successfully, leaving residual references.
  Configuration Issues: There may be configuration settings that prevent the archiving of certain labels.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Active References:
  
  Use transaction codes like SE16 or SE11 to check the database tables related to labels and shopping baskets (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.) to find any active references to the label ID in question.
  You can also use the CRM_ORDER transaction to check for any open or active orders that might be using the label.
  
  
  
  Remove or Update References:
  
  If you find that the label is still in use, you will need to either delete or update the references to the label in the relevant records.
  Ensure that all shopping baskets or transactions that use the label are either completed or deleted.
  
  
  
  Check for Incomplete Deletions:
  
  If there were previous attempts to delete or archive related objects, ensure that these processes were completed successfully. You may need to run cleanup jobs or processes to finalize these actions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to archiving in CRM to ensure that you are following the correct procedures and that there are no additional prerequisites or steps required.
  
  
  
  Use Archiving Object:
  
  If applicable, use the archiving object specific to CRM to manage the archiving process. Ensure that you are using the correct archiving program and that all prerequisites are met.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide additional insights or solutions based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) for managing archiving processes.
  SAP Notes: Check for any SAP Notes related to archiving issues in CRM, as they may provide specific fixes or workarounds.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it, allowing you to proceed with the archiving process.