How To Fix CRM_IU_CI_BASKET023 - Label with ID &1 is still used and cannot be archived

CRM_IU_CI_BASKET023 - Overview

• Message type: E = Error

• Message class: CRM_IU_CI_BASKET - Messages for Object Set

• Message number: 023

• Message text: Label with ID &1 is still used and cannot be archived

Self-Explanatory Message

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CRM_IU_CI_BASKET023 - Details

• The SAP error message CRM_IU_CI_BASKET023 indicates that a label with a specific ID is still in use and therefore cannot be archived. This typically occurs in the context of archiving data in the SAP Customer Relationship Management (CRM) system, particularly when dealing with labels associated with business objects like shopping baskets or other CRM-related entities.
  
  Cause:
  The error is triggered when you attempt to archive a label that is still linked to active or existing records in the system. This could happen for several reasons:
  
  Active References: The label is still being referenced by active shopping baskets, transactions, or other CRM objects.
  Incomplete Deletion: Previous attempts to delete or archive related objects may not have been completed successfully, leaving residual references.
  
  Configuration Issues: There may be configuration settings that prevent the archiving of certain labels.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Active References:
  
  Use transaction codes like SE16 or SE11 to check the database