How To Fix CRM_ISX_INV006 - Billing system &1 does not exist; data is read from Convergent Invoicing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_INV - Messages for display of external invoices

• Message number: 006

• Message text: Billing system &1 does not exist; data is read from Convergent Invoicing

What causes this issue?

Billing system &SYST-MSGV1& has not been defined in Customizing.

System Response

The system reads billing documents and event detail records from SAP
Convergent Invoicing.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Define the billing system you want to use in the Customizing activity
<DS:SIMG.CRMV_ISX_BILLSY>Define External Billing Systems</><DS> </>and
create a BAdI implementation for <DS:SIMG.CRM_ISX_INV_DATA_GET>BAdI:
Reading of Billing Data from External Systems</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_INV006 - Billing system &1 does not exist; data is read from Convergent Invoicing ?

  The SAP error message CRM_ISX_INV006 indicates that the billing system specified in the system does not exist, and as a result, the data is being read from Convergent Invoicing. This error typically arises in the context of SAP Convergent Charging (SAP CC) and SAP Convergent Invoicing (SAP CI) when there is a mismatch or misconfiguration regarding the billing system.
  Cause:
  
  Incorrect Configuration: The billing system specified in the configuration may not be set up correctly or may not exist in the system.
  Missing Master Data: The relevant master data for the billing system may be missing or not properly maintained.
  System Integration Issues: There may be issues with the integration between the CRM system and the billing system.
  Authorization Issues: The user may not have the necessary authorizations to access the billing system.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP and verify that the billing system is correctly defined.
  Ensure that the billing system ID is valid and corresponds to an existing billing system in your landscape.
  
  
  
  Maintain Master Data:
  
  Check if the master data for the billing system is correctly maintained in the system.
  If necessary, create or update the billing system master data.
  
  
  
  Integration Settings:
  
  Review the integration settings between SAP CRM and the billing system to ensure they are correctly configured.
  Check for any middleware or integration tools that may be involved and ensure they are functioning properly.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access the billing system.
  If needed, consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the error message for any specific guidance or patches that may be applicable.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SPRO for configuration, SE11 for data dictionary, and SE37 for function modules to investigate further.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.