How To Fix CRM_ISX_INV005 - Dispute/adjustment request &1 contains objects from other billing systems

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_INV - Messages for display of external invoices

• Message number: 005

• Message text: Dispute/adjustment request &1 contains objects from other billing systems

What causes this issue?

The dispute or adjustment request &SYST-MSGV1& contains only objects
(invoicing documents or billing detail records) from external billing
systems that have not been requested in this search.

System Response

The system ignores the dispute or adjustment request for the search. If
none of the selected disputes or adjustment requests contain an object
from the requested external billing system, the result for this search
will be empty.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_INV005 - Dispute/adjustment request &1 contains objects from other billing systems ?

  The SAP error message CRM_ISX_INV005 indicates that a dispute or adjustment request contains objects (such as invoices or billing documents) that originate from other billing systems. This typically occurs in scenarios where multiple billing systems are integrated with SAP CRM, and the system detects that the objects being referenced do not belong to the same billing system.
  Cause:
  
  Integration with Multiple Billing Systems: The error often arises when there is an attempt to process a dispute or adjustment request that includes billing documents from different systems, which is not allowed.
  Data Consistency Issues: There may be inconsistencies in the data being processed, such as incorrect references to billing documents that are not part of the current billing system.
  Configuration Issues: The system may not be properly configured to handle disputes or adjustments across different billing systems.
  
  Solution:
  
  Verify Billing System: Check the billing documents included in the dispute or adjustment request to ensure they all originate from the same billing system. If they do not, you will need to separate the requests based on the billing system.
  Correct the Request: Modify the dispute or adjustment request to include only those objects that belong to the same billing system. This may involve creating separate requests for different billing systems.
  Check Configuration: Review the configuration settings in SAP CRM and the connected billing systems to ensure they are set up correctly to handle disputes and adjustments.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for any specific guidelines or updates that may apply to your version of SAP.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with disputes and adjustments, such as CRM_DPR (Dispute Management).
  Integration Points: Understand the integration points between SAP CRM and the other billing systems to ensure proper data flow and consistency.
  User Roles and Authorizations: Ensure that the user processing the dispute or adjustment has the necessary authorizations to access and modify the relevant billing documents.
  
  By following these steps, you should be able to resolve the error and successfully process your dispute or adjustment requests.