How To Fix CRM_ISX_INV005 - Dispute/adjustment request &1 contains objects from other billing systems

CRM_ISX_INV005 - Overview

• Message type: E = Error

• Message class: CRM_ISX_INV - Messages for display of external invoices

• Message number: 005

• Message text: Dispute/adjustment request &1 contains objects from other billing systems

What causes this issue?

The dispute or adjustment request &SYST-MSGV1& contains only objects
(invoicing documents or billing detail records) from external billing
systems that have not been requested in this search.

System Response

The system ignores the dispute or adjustment request for the search. If
none of the selected disputes or adjustment requests contain an object
from the requested external billing system, the result for this search
will be empty.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_INV005 - Dispute/adjustment request &1 contains objects from other billing systems ?

  The SAP error message CRM_ISX_INV005 indicates that a dispute or adjustment request contains objects (such as invoices or billing documents) that originate from other billing systems. This typically occurs in scenarios where multiple billing systems are integrated with SAP CRM, and the system detects that the objects being referenced do not belong to the same billing system.
  
  Cause:
  
  Integration with Multiple Billing Systems: The error often arises when there is an attempt to process a dispute or adjustment request that includes billing documents from different systems, which is not allowed.
  Data Consistency Issues: There may be inconsistencies in the data being processed, such as incorrect references to billing documents that are not part of the current billing system.
  
  Configuration Issues: The system may not be properly configured to handle disputes or adjustments across different billing systems.
  
  
  Solution:
  
  Verify Billing System: Check the billing documents included in the dispute or adjustment request to ensure they all originate