How To Fix CRM_ISX_CC_PROD063 - External object type is mandatory for search of external objects

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_PROD - CrossCatalogMapping related messages

• Message number: 063

• Message text: External object type is mandatory for search of external objects

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_PROD063 - External object type is mandatory for search of external objects ?

  The SAP error message CRM_ISX_CC_PROD063 indicates that an external object type is mandatory for the search of external objects in the context of SAP CRM (Customer Relationship Management). This error typically arises when you are trying to perform a search operation for external objects (like products, services, etc.) without specifying the required external object type.
  Cause:
  
  Missing External Object Type: The most common cause of this error is that the external object type has not been specified in the search criteria. The system requires this information to identify which type of external object you are trying to search for.
  Configuration Issues: There may be issues with the configuration of the external object types in the system, leading to the system not recognizing the type you are trying to use.
  User Input Error: The user may have inadvertently left the external object type field blank or incorrectly filled it.
  
  Solution:
  
  Specify External Object Type: Ensure that you provide a valid external object type in your search criteria. This can usually be done in the search screen where you are trying to perform the operation.
  Check Configuration: If you are an administrator or have access to configuration settings, check the configuration for external object types in the SAP CRM system. Ensure that the necessary object types are defined and active.
  Review Documentation: Consult the SAP documentation or help resources for the specific transaction or function you are using to ensure that you are following the correct procedure.
  User Training: If this error is occurring frequently among users, consider providing training or guidance on how to properly perform searches for external objects in the system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions that may not be immediately apparent.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with external object management, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By addressing the missing external object type and ensuring proper configuration, you should be able to resolve the error and successfully perform your search for external objects in SAP CRM.