How To Fix CRM_ISX_CC_PROD030 - Error occured during service call of SAP Convergent Charging: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_PROD - CrossCatalogMapping related messages

• Message number: 030

• Message text: Error occured during service call of SAP Convergent Charging: &1

What causes this issue?

An error occured during the web service call of the SAP Convergent
Charging System.
&V1&

System Response

&V2&

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_PROD030 - Error occured during service call of SAP Convergent Charging: &1 ?

  The SAP error message CRM_ISX_CC_PROD030 typically indicates that there was an issue during a service call in SAP Convergent Charging (SAP CC). This error can arise from various underlying causes, and resolving it often requires a systematic approach to identify and fix the issue.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in SAP Convergent Charging or related components can lead to service call failures.
  Data Issues: Missing or incorrect data in the system, such as invalid product or service definitions, can trigger this error.
  System Performance: Performance issues, such as timeouts or resource constraints, may cause service calls to fail.
  Integration Problems: Issues with the integration between SAP Convergent Charging and other SAP modules or external systems can lead to errors.
  Authorization Issues: Lack of proper authorizations for the user or service being called can result in this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in SAP Convergent Charging to ensure they are set up correctly. Pay special attention to the service definitions and product configurations.
  Validate Data: Ensure that all necessary data is present and correctly configured. This includes checking product definitions, pricing models, and any related master data.
  Monitor System Performance: Check the system logs and performance metrics to identify any bottlenecks or resource issues. If necessary, optimize the system or increase resources.
  Review Integration Settings: If the error is related to integration with other systems, verify that the integration settings are correct and that all necessary connections are functioning properly.
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to perform the service call. Review the roles and permissions assigned to the user.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review the application logs and traces in SAP Convergent Charging to gather more details about the error. This can provide insights into what went wrong during the service call.
  Documentation: Refer to the official SAP documentation for SAP Convergent Charging for guidance on configuration and troubleshooting.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.