How To Fix CRM_ISX_CC_PROD020 - Result type of BRF event &1 not supported; use result type B (boole)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_PROD - CrossCatalogMapping related messages

• Message number: 020

• Message text: Result type of BRF event &1 not supported; use result type B (boole)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_PROD020 - Result type of BRF event &1 not supported; use result type B (boole) ?

  The SAP error message CRM_ISX_CC_PROD020 indicates that there is an issue with the result type of a Business Rule Framework (BRF) event in the context of SAP CRM (Customer Relationship Management). Specifically, the error states that the result type of the BRF event is not supported and suggests using a boolean result type (result type B).
  Cause:
  
  Incorrect Result Type: The BRF event is configured to return a result type that is not compatible with the expected input for the process or function being executed. The system expects a boolean result (true/false) but is receiving a different type.
  Configuration Issues: There may be a misconfiguration in the BRF rules or the event that is being triggered, leading to the use of an unsupported result type.
  Version Compatibility: If there have been recent updates or changes to the BRF or CRM system, it is possible that the event definitions or result types have changed, leading to this error.
  
  Solution:
  
  
  Check BRF Configuration: Review the configuration of the BRF event that is causing the error. Ensure that the result type is set to boolean (result type B). You can do this by:
  
  Navigating to the BRF workbench.
  Finding the specific event and checking its properties.
  Modifying the result type to boolean if it is set incorrectly.
  
  
  
  Update Event Logic: If the event logic is returning a different type, you may need to adjust the logic to ensure it returns a boolean value. This may involve modifying the rules or conditions defined in the BRF.
  
  
  Testing: After making changes, test the BRF event to ensure that it now returns the expected boolean result and that the error no longer occurs.
  
  
  Consult Documentation: If you are unsure about the configuration or the expected result types, refer to the SAP documentation for BRF and CRM to understand the requirements and best practices.
  
  
  Seek Support: If the issue persists after checking the configuration and logic, consider reaching out to SAP support or consulting with a technical expert who specializes in SAP CRM and BRF.
  
  
  Related Information:
  
  BRF (Business Rule Framework): A tool in SAP that allows users to define and manage business rules in a centralized manner.
  Result Types: In BRF, result types define the kind of output that a rule or event will produce. Common types include boolean, numeric, and string.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  
  By following these steps, you should be able to resolve the CRM_ISX_CC_PROD020 error and ensure that your BRF events are functioning correctly.