How To Fix CRM_ISX_CC_MCC025 - Automatic determination of rating area failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_MCC - MCC Relevant messages ( Scalable architecture)

• Message number: 025

• Message text: Automatic determination of rating area failed

What causes this issue?

The active implementation of the Business Add-In (BAdI)
CRM_ISX_RA_DET_BADI reported a determination error.

System Response

The system adds the error message <ZK>Automatic Determination of Rating
Area Failed</> to the order item to prevent being submitted. The BAdI
implementation might have added messages with more detailed information
about the cause of the error.

How to fix this error?

Change the rating area manually to stop the processing of the automatic
rating area determination.

Procedure for System Administrators

Correct the currently active implementation of the BAdI
CRM_ISX_RA_DET_BADI to ensure that the rating area is continued to be
determined automatically.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_MCC025 - Automatic determination of rating area failed ?

  The SAP error message CRM_ISX_CC_MCC025 indicates that the automatic determination of the rating area has failed in the context of SAP Customer Relationship Management (CRM). This error typically arises during processes that involve pricing, billing, or service management where the system needs to determine the appropriate rating area for a transaction.
  Causes:
  
  Missing Configuration: The rating area may not be properly configured in the system. This could include missing entries in the customizing settings for pricing or service management.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data (e.g., customer master, product master) that are required for the determination of the rating area.
  Incorrect Business Rules: The business rules defined for determining the rating area may not be set up correctly or may not cover the specific scenario being processed.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the required data for determining the rating area.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the rating area in the SAP system. Ensure that all necessary entries are made in the relevant customizing transactions (e.g., SPRO).
  Validate Master Data: Ensure that the master data (customer, product, etc.) is complete and accurate. Check for any missing or incorrect entries that could affect the determination process.
  Review Business Rules: Examine the business rules related to the rating area determination. Make sure they are correctly defined and applicable to the current transaction.
  Authorization Check: Verify that the user has the necessary authorizations to access the data required for the rating area determination.
  Debugging: If the issue persists, consider debugging the process to identify where the determination is failing. This may require technical expertise in SAP.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE11 for data dictionary, or SE80 for debugging.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Refer to SAP documentation for CRM pricing and rating area determination for more detailed information on configuration and troubleshooting.
  
  If the issue continues after following these steps, it may be beneficial to consult with an SAP expert or reach out to SAP support for further assistance.