How To Fix CRM_ISX_CC_MCC017 - Wrong input data received from the ERP system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_MCC - MCC Relevant messages ( Scalable architecture)

• Message number: 017

• Message text: Wrong input data received from the ERP system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_MCC017 - Wrong input data received from the ERP system ?

  The SAP error message CRM_ISX_CC_MCC017 indicates that there is an issue with the data being received from the ERP system to the CRM system. This error typically arises in scenarios where there is an integration between SAP CRM and SAP ERP, particularly when data is being transferred for processes like order management, billing, or customer data synchronization.
  Cause:
  The error can be caused by several factors, including:
  
  
  Data Format Issues: The data being sent from the ERP system may not conform to the expected format in the CRM system. This could include incorrect data types, missing mandatory fields, or invalid values.
  
  
  Mapping Issues: There may be a problem with the mapping of fields between the ERP and CRM systems. If the fields are not correctly aligned, the CRM system may not be able to interpret the incoming data.
  
  
  Configuration Errors: Incorrect configuration settings in either the ERP or CRM system can lead to data being sent in an unexpected format.
  
  
  Version Mismatch: If the ERP and CRM systems are not on compatible versions, it may lead to discrepancies in data handling.
  
  
  Custom Code Issues: If there are custom enhancements or modifications in either system, they may not be handling the data correctly.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Data: Review the data being sent from the ERP system. Ensure that it meets the expected format and contains all required fields. You can use transaction codes like SLG1 (Application Log) to check for detailed logs.
  
  
  Review Mapping: Verify the mapping of fields between the ERP and CRM systems. Ensure that all fields are correctly aligned and that there are no discrepancies.
  
  
  Configuration Review: Check the configuration settings in both the ERP and CRM systems. Ensure that they are set up correctly for integration.
  
  
  Test with Sample Data: If possible, test the integration with a small set of sample data to isolate the issue. This can help identify if the problem is with specific data records.
  
  
  Check for Updates: Ensure that both systems are updated to the latest patches and versions. Sometimes, bugs in earlier versions can cause such issues.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights or known issues.
  
  
  Engage SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed analysis and troubleshooting steps.
  
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SM21 (System Log), SLG1 (Application Log), and ST22 (Dump Analysis) to gather more information about the error.
  Integration Tools: Familiarize yourself with the integration tools being used, such as SAP PI/PO or SAP Cloud Platform Integration, if applicable.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on integration issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ISX_CC_MCC017 error.