How To Fix CRM_ISX_CC_MCC013 - Joint subscription contract distribution has started in ERP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_MCC - MCC Relevant messages ( Scalable architecture)

• Message number: 013

• Message text: Joint subscription contract distribution has started in ERP

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_MCC013 - Joint subscription contract distribution has started in ERP ?

  The SAP error message CRM_ISX_CC_MCC013 indicates that a joint subscription contract distribution process has started in the ERP system. This error typically arises in the context of SAP Customer Relationship Management (CRM) and its integration with SAP ERP systems, particularly when dealing with joint subscription contracts.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Data Inconsistencies: There may be inconsistencies in the data between the CRM and ERP systems, such as missing or incorrect information related to the joint subscription contract.
  
  
  Configuration Issues: Incorrect configuration settings in either the CRM or ERP system can lead to issues during the distribution process.
  
  
  Authorization Problems: The user or process attempting to execute the distribution may not have the necessary authorizations to perform the action.
  
  
  Technical Errors: There could be underlying technical issues, such as problems with the middleware or communication between the CRM and ERP systems.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Data Consistency:
  
  Verify that all required data for the joint subscription contract is complete and accurate in both the CRM and ERP systems.
  Look for any missing or incorrect entries that could be causing the issue.
  
  
  
  Review Configuration Settings:
  
  Ensure that the configuration for joint subscription contracts is correctly set up in both systems.
  Check the settings related to contract distribution and ensure they align with business requirements.
  
  
  
  Authorization Check:
  
  Confirm that the user or process has the necessary authorizations to execute the distribution.
  If needed, consult with your SAP security team to review and adjust authorizations.
  
  
  
  Monitor Middleware:
  
  If you are using middleware (like SAP PI/PO) for communication between CRM and ERP, check for any errors or issues in the middleware logs.
  Ensure that the middleware is functioning correctly and that there are no connectivity issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error message. SAP frequently updates its documentation with solutions for known issues.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify the exact point of failure.
  This may involve looking at the application logs or using transaction codes like SLG1 (Application Log) to gather more information.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing contracts in CRM.
  Integration Scenarios: Understand the integration scenarios between CRM and ERP, especially how joint subscription contracts are handled.
  Documentation: Review SAP documentation related to joint subscription contracts and their distribution processes for additional insights.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ISX_CC_MCC013 error effectively.